VIP Casino Host – International Guests & Rewards

Rwnewyork

New York (NY)

On-site

USD 72,000 - 91,000

Full time

14 days+

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Job summary

Resorts World New York is seeking a Casino Host International to ensure international VIP guests enjoy a premier gaming experience and receive superior service. You will handle guest needs, promote rewards, and build lasting relationships.

The role requires strong communication, event presence, and adherence to policies and regulations. Experience with player tracking systems and a customer-centric mindset is essential.

Responsibilities

Greets International VIP Casino patrons and assists them with their needs.
Approves and monitors comp issuance based on player performance per the comp matrix.
Attends player events on and off site and provides superior guest service.
Greets guests and informs them of Genting Rewards benefits and assists with sign-up or replacement cards.
Promotes Genting Rewards tiers and encourages players to reach the next level.
Cultivates good customer relations to entice incremental trips and gaming value.
Speaks with qualified players in person or by phone to sell promotions and events.
Maintains communication with casino personnel and assists with disputes when necessary.
Represents the Company at events, promotions, and other sponsored activities when needed.

Job description

The role requires strong communication, event presence, and adherence to policies and regulations. Experience with player tracking systems and a customer-centric mindset is essential.

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