VIP Casino Host

Sierra Executive Solutions Inc; Kansas; Remote; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical coverage

Dental insurance

Vision coverage

401(k) with match

Tuition reimbursement

Paid vacation

Complimentary meals

Weekly resort prizes

Team-oriented culture

Job summary

SES, partnering with a premier luxury casino resort in Reno, Nevada, seeks an experienced Casino Host to cultivate VIP relationships, boost repeat visitation, and create memorable hospitality experiences. The role offers flexible remote scheduling with occasional travel and exposure to a high-end gaming environment.

You will manage active client relationships, host VIP guests at visits and events, and drive engagement through events, telemarketing, and direct-mail offers.

Qualifications

• At least one year of experience as a Casino Host or VIP host.
• Excellent communication, interpersonal, telephone, and organizational skills.
• Ability to manage multiple priorities with discretion.
• Sound judgment in resolving guest concerns and protecting confidential information.
• Proficiency with Windows, Word, Excel, and Outlook; Advantage LMS knowledge preferred.
• Nevada Gaming Registration and Alcohol Awareness certification.
• Ability to accommodate flexible scheduling and travel requirements.

Responsibilities

• Maintain active relationships with assigned players and encourage repeat visitation.
• Develop relationships with prospective gaming customers.
• Drive guest engagement through telemarketing, events, and direct-mail offers.
• Welcome VIP guests and coordinate requests throughout their stay.
• Assist with invitation lists and planning for special events.
• Make complimentary decisions based on player worth.
• Monitor credit accounts and clearly communicate payment terms.
• Help maintain an effective VIP office in the absence of VIP management.

Skills

VIP host experience

Communication skills

Multitasking

Discretion

MS Office proficiency

Nevada Gaming Registration

Tools

Windows OS

Word

Excel

Outlook

Advantage LMS

Job description

SES is partnering with a premier luxury casino resort in Reno, Nevada, to identify an experienced Casino Host who excels at building meaningful VIP guest relationships, strengthening player loyalty, and creating memorable hospitality experiences.

Why You Will Be Excited About This Role

• Manage and develop relationships with valued casino guests.
• Influence repeat visitation and incremental gaming activity.
• Host VIP guests during visits, special events, and off-property functions.
• Join a highly regarded luxury gaming and hospitality environment.

Why You Will Like Working Here

• Comprehensive medical, dental, vision, and supplemental coverage.
• 401(k) retirement plan with a discretionary match.
• Tuition reimbursement and internal advancement opportunities.
• Paid vacation and holiday pay.
• Complimentary daily meals and weekly resort prizes.
• A team-oriented culture focused on employee recognition and appreciation.

What You Will Be Working On

• Maintain active relationships with assigned players and encourage repeat visitation.
• Develop relationships with prospective gaming customers.
• Drive guest engagement through telemarketing, events, and direct-mail offers.
• Welcome VIP guests and coordinate requests throughout their stay.
• Assist with invitation lists and planning for special events.
• Make complimentary decisions based on player worth.
• Monitor credit accounts and clearly communicate payment terms.
• Help maintain an effective VIP office in the absence of VIP management.

What Type of Person Will Be Successful

• At least one year of experience as a Casino Host or equivalent VIP experience.
• Excellent communication, interpersonal, telephone, and organizational skills.
• Ability to manage multiple priorities while remaining composed and discreet.
• Strong judgment when resolving guest concerns and protecting confidential information.
• Proficiency with Windows, Word, Excel, and Outlook; Advantage and LMS knowledge preferred.
• Nevada Gaming Registration and Alcohol Awareness certification.
• Ability to accommodate flexible scheduling and travel requirements.

Location/Logistics: Reno, Nevada; this is a Remote casino hospitality position with flexible scheduling and occasional travel.