VIP Asian Relationship Marketing Executive

Mohegan Pennsylvania; Northern (KY); Hybrid; USD 40,000 - 65,000; Full time

Job summary

Mohegan Pennsylvania is seeking a VIP host to increase and maintain player frequency and develop new Asian casino customers. The role involves greeting guests, offering comps, and promoting Asian events while remaining visible on the casino floor.

The position requires a high school diploma, two years in customer-facing service, and fluency in English plus another Asian language. Telemarketing duties and translations support are also part of the responsibilities.

Qualifications

• High School Diploma or equivalent.
• Two years of service industry experience with extensive customer contact.
• Fluent in English and at least one dialect of Chinese, Korean or Vietnamese; understands Asian culture.

Responsibilities

• Attracts existing customers to increase trip frequency and invites patrons to events.
• Greets guests in pit and slot areas, providing comps and other services as required.
• Promotes Asian and casino events.
• Handles internal and external calls, reservations, and customer complaints.
• Issues Momentum cards and explains benefits of membership.
• Remains visible on the casino floor.
• Offers and issues comps and event tickets to qualified customers.
• Maintains confidentiality of marketing programs and guest information/databases.
• Performs telemarketing duties using Telemarketing software.
• Assists with translations for internal departments as needed.

Skills

Customer service

Bilingual EN/CH

Strong communication

Negotiation

Education

High school diploma

Job description

Mohegan Pennsylvania is seeking a VIP host to increase and maintain player frequency and develop new Asian casino customers. The role involves greeting guests, offering comps, and promoting Asian events while remaining visible on the casino floor.

The position requires a high school diploma, two years in customer-facing service, and fluency in English plus another Asian language. Telemarketing duties and translations support are also part of the responsibilities.