Asian Relationship Marketing Executive

Mohegan Sun; Northern (KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Mohegan Sun is expanding its guest services to attract more Asian casino customers and increase player frequency. The role involves greeting guests, issuing comps and event tickets, and promoting Asian events while managing reservations and inquiries.

Key duties include handling calls, guest communications, and maintaining confidentiality of marketing programs and guest data. Flexibility to various shifts and 24/7 service is expected in a casino environment.

Qualifications

• High School Diploma or equivalent.
• Two years of experience in the service industry with extensive customer contact.
• Fluent in English and at least one dialect of Chinese, Korean or Vietnamese; understanding of Asian culture.

Responsibilities

• Attracts business from existing customers to increase trip frequency and invites patrons to events.
• Greets guests in pit and slot areas and provides comps and other services as required.
• Promotes Asian and casino events and handles reservations and inquiries.
• Responds to customer complaints and maintains confidentiality of guest information.

Skills

Communication skills

Multitasking

Negotiation

Cultural awareness

Education

High School diploma or equivalent

Tools

VIP Lounge software

ACSC

SharePoint

FPR

LMS

Rainmaker

Salesforce

Job description

**Position Summary:**This position is responsible for increasing and maintaining player frequency and the development of new Asian casino customers.**Primary Duties and Responsibilities****:** includes but not limited to:* Attracts business from existing customers to increase trip frequency and invites patrons to events* Identifies and greets guests in pit and slot areas providing complimentaries and other services, as required* Promotes Asian and casino events* Handles internal and external calls, customer reservations, customer complaints, etc.* Obtains information on new guests, issues Momentum cards and explains the benefits of membership* Remains visible on the casino floor* Offers and issues comps and event tickets to qualified customers* Maintains and respects the confidentiality of marketing programs, guest information and databases**Secondary Duties and Responsibilities:*** Performs telemarketing duties using the Telemarketing software* Assists with internal department translations, as needed**Minimum Education and Qualifications:*** High School Diploma or equivalent* Two years of experience in the service industry involving extensive contact with customers or the general public* Must be fluent in English and at least one dialect of Chinese, Korean or Vietnamese and have an understanding of the Asian culture**Competencies:** Incumbent will master the following competencies while in this position:* Excellent written and verbal communications skills* Ability to multi-task and adhere to deadlines* Ability to make sound judgment calls relating to comps* Ability to remain in control in stressful or high pressure situations* Excellent negotiation and reasoning skills* Ability to interact with large and small groups in a highly professional manner* Adaptable and open to new ideas and changes* Demonstrates consistent politeness and a positive attitude toward guests**Training Requirements:*** Knowledge of the VIP Lounge software, ACSC, SharePoint, FPR, LMS, Rainmaker, Salesforce and group messaging systems* Knowledge of department policies and procedures**Physical Demands and Work Environment:*** Must be able to work in a casino environment with smoke, loud noises and low lighting* Carries a communication device and responds to off-hours communications in order to provide 24/7 service* Must be able to work various shifts and flexible hours and holidaysThis is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.