VIP Airport Host – Luxury Guest Experience (Miami)

The Private Suite Llc; Miami (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Life insurance

401K with company matching

Health and Dependent care FSA/HSA with

Paid training

Growth and promotion opportunities

Merit-based raises and bonuses

Job summary

The Private Suite Llc is seeking a VIP Host to support a premium airport experience at PS MIA. This 100% onsite role requires delivering a smooth, welcoming arrival and departure process with exceptional service and attention to detail.

Reports to the Operations Manager at a full-time schedule, including weekends and holidays. Ideal candidates bring 1–2 years in luxury hospitality or related fields, the ability to lift luggage up to 100 lbs, and a valid Florida license.

Qualifications

• 1-2 years of luxury hospitality, aviation, concierge or high-end guest-facing experience preferred.
• Ability to stand, sit, walk, bend, and move for extended periods during a full shift.
• Ability to work in outdoor environments, including heat, rain, humidity, and other weather conditions common to Miami.
• Ability to lift and carry luggage up to 100lbs safely
• Perform other reasonable job duties as requested by Supervisors
• Strong interpersonal and problem-solving skills
• Ability to work well under pressure in a fast-paced environment
• Minimum High school Diploma or GED required
• Florida Driver's License in good standing (active for at least 1 year)
• Ability to pass a pre-employment drug screening and background check
• Collection of SSN as part of the background check process will be required
• Must be authorized to work in the United States
• PS is a 24/7 facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.

Responsibilities

• Monitor and manage the Host booth during your scheduled shift.
• Greet guests immediately upon vehicle arrival at the terminal entrance and vehicle drop off area.
• Courteously open vehicle and terminal doors to assist guest for departures and arrivals
• Ensure a smooth, welcoming arrival experience for all members and guests.
• Provide consistent and safe luggage assistance for arriving and departing guests.
• Lift and maneuver luggage up to 100 lbs using proper body mechanics or team lifting when required.
• Coordinate closely with third-party valet partners to ensure smooth vehicle handoff and timely service
• Communicate proactively with valet teams regarding guest arrivals, departures, anticipate volume, and special service needs.
• Assist with managing traffic flow at the terminal entrance to maintain a safe and organized drop-off and pick-up environment.
• Direct non-member personnel (TSA, CBP, Valet, vendors, etc.) upon arrival at PS in coordination with the Control Room.
• Ability to focus attention on member needs, always remaining calm and courteous.
• Face-to-face client communications while maintaining a "customer service first" mentality.
• Cultivate positive relationships with members and guests.
• Protect confidential and sensitive information.
• Prepare reports for the department as needed.
• Adapt to the evolving needs of our high-profile environment, performing additional duties as required to ensure unparalleled guest experience.

Job description

The Private Suite Llc is seeking a VIP Host to support a premium airport experience at PS MIA. This 100% onsite role requires delivering a smooth, welcoming arrival and departure process with exceptional service and attention to detail.

Reports to the Operations Manager at a full-time schedule, including weekends and holidays. Ideal candidates bring 1–2 years in luxury hospitality or related fields, the ability to lift luggage up to 100 lbs, and a valid Florida license.