VIP Account Supervisor

Parx Casino; Bensalem Township (Bucks County); In loco; USD 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Dental/Vision

Paid Time off

401K with match

Disability Insurance

Employee Dining Room

Free Uniforms and Parking

Tuition Reimbursement

Team events

Swag

Descrizione del lavoro

Parx Casino is seeking a VIP Marketing Manager to drive profitability by building strong long-term relationships with VIP guests. You will develop and manage a portfolio to increase guest lifetime value while reducing churn, oversee VIP events and marketing communications, and ensure compliant operations across channels.

The role requires data-driven marketing skills, Excel proficiency, and exceptional communication.

Competenze

• Experience in VIP/customer relationship management within hospitality, gaming, or events.
• Strong data-driven marketing capabilities and ability to translate insights into campaigns.
• Proficiency in Excel and data analysis tools for reporting.
• Excellent written and verbal communication across channels.

Mansioni

• Manage end-to-end VIP relationships, including hospitality events, marketing communications, promotions, contacts and escalations.
• Lead copy and campaigns across channels and lifecycle stages to maximize VIP engagement and retention.
• Develop and maintain a complete VIP database to tailor offers to guest interests and behavior.
• Analyze customer behavior and daily reporting to optimize marketing offers and reduce churn.
• Ensure compliance with regulations and monitor industry activity; perform other duties as assigned.

Conoscenze

VIP management

Data-driven marketing

Excel proficiency

Excellent communication

Hospitality/events

Gaming industry

Licensing eligibility

Descrizione del lavoro

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• Click Preferences...
• Click OK.
• Click Tools on the toolbar or the menu icon
• Select Options
• Click the Privacy tab
• Under History, select Firefox will: Use custom settings for history
• Enter the website's address greenracing.atsondemand.com
• Click Allow, click Close, and click OK
• Select the Safari drop down
• Select Preferences
• Go to the Privacy tab
• Close the window
• Go to the Tools menu (gear icon)
• Select Internet Options
• Click the Privacy tab
• Click Sites button
• Enter the website's address - greenracing.atsondemand.com
• Click Allow, click OK, and click OK again
• Open Microsoft Edge app.
• Click on the More actions button in the top right corner and select Settings.
• Scroll down the settings and click on View advanced settings button.
• Close and reopen Microsoft Edge.
• Click the Customize and control icon in the top right
• Select Settings
• Select Show advanced settings
• Under Privacy, click on Content settings
• Enter the website's address greenracing.atsondemand.com and select Allow
• Click Done

If the above instructions do not work or your security settings are managed by an IT team, please click here to open the page in a new window.

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Responsible for driving profitability to our products bydeveloping strong long-term relationships with our VIP guests.Identify, form and manage a portfolio of guests to increase theguest lifetime value while decreasing qualitative churn.

• Manage end to end aspects of VIP’s relationship, including tohospitality events, ongoing marketing communications, promotions,contacts and escalations
• Establish a complete customer database including personalizedrelationship to cover customer interests leading to offer the bestgaming experience
• Use your analytical skills and daily reporting to understandcustomer behavior and tailor-made marketing offers which willresult in VIP growth and increase retention rates
• Lead copy and marketing message through established onlinechannels and different lifecycle stages
• Ensure compliance with all regulations and legislation,ensuring that all risks within areas of responsibility areidentified and managed effectively
• Maintain a constant awareness of all competitor and industry activity
• Performs all other duties as assigned.

Experience and Skills

• Experience in online gaming, customer service, or otheraccount management.
• Data-oriented and marketing skills, highly fluent withMicrosoft Excel.
• High level of marketing writing skills is a must for thisrole, Excellent communicator across all channels, emails, pushnotifications and web.
• Excellent organizational, planning and communicative skills.
• Experience hosting customers within a Hospitality environment.
• Understanding of the interactive gaming/sportsbook industry.
• Must be able to obtain and maintain a Gaming License.

CompanyBenefits include(please note that some are reserved for Full Time TeamMembers only):

• Medical/Dental/Vision after 90 days of continuous full time service
• Paid Time off (Vacation, Sick, Holidays)
• 401K with partial company match(after 6 months of employment –both FT and PT)
• Short and Long Term Disability (after a qualifying period)
• Employee Dining Room
• Free Uniforms and Parking
• Brightfunds Match program
• Team Member Assistance Fund
• Tuition Reimbursement
• Appreciationand CelebrationEvents
• Fun Company Swag

This is not a comprehensive list of benefits offered.