Violations Processor Team Lead - Chicago

6AM City, LLC; Illinois; On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

6AM City, LLC seeks a proactive Team Lead to support the Supervisor in human resources and partner operations. This in-person role emphasizes customer-centric leadership, quality control, and efficient production across shifts.

The candidate will guide daily operations, coach team members, manage escalations, and collaborate on continuous improvement initiatives with internal and external stakeholders.

Qualifications

• High school diploma or GED; college experience preferred or equivalent work experience.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment.
• Ability to lead/facilitate meetings.
• Proven ability to multi-task, prioritize work, and act with a sense of urgency.
• Ability to work independently and as part of a team.
• Decisive and able to quickly make sound decisions.
• Professionalism and the ability to work well with different groups of people and different layers of leadership.
• Advanced computer skills with O365 suite and reporting databases.

Responsibilities

• Regularly review processor performance, then provide coaching and training to address gaps.
• Serve as leader within a team environment.
• Operate as the initial point of contact for team members regarding escalations or other issues.
• Collects and disseminates daily metrics.
• Responds to client, customer, and/or internal processing-related inquiries in a professional, thorough, and timely manner.
• Fields and resolves escalated internal inquiries from other departments.
• Provides feedback and/or suggestions to leadership team on improving operational procedures and processes.
• Collaborate in planning and strategy sessions using continuous improvement methodologies.
• Partners with outside vendor and subcontractor organizations as needed.
• Diligently works on various internal project assignments as needed.
• Oversees the office and team when supervisor is out of the office.

Skills

Problem-solving

Analytical skills

Written communication

Verbal communication

Leadership

Meetings facilitation

Decision making

Teamwork

O365

Reporting databases

Education

Associate degree preferred

Job description

Job Description

Job Description

Job description:

This developing leader is someone who will be reliable, punctual, exercises good judgment, and makes sound business decisions. A successful candidate will have demonstrated leadership characteristics along with a desire to develop these leadership skills further. The candidate must place great emphasis on high quality work paired with efficient production. This candidate will support the Supervisor in curating sustainable employee engagement. It is essential that this leader have a true customer-centric mindset, and a lens for both internal and external stakeholders. The Team Lead will report to the our Partner Operations Supervisor and Human Resources Manager.

• Regularly review processor performance, then provides coaching and training to address gaps.
• Thorough understanding of core values and leadership competencies with the proven ability to inspire others to embody them as well.
• Serve as leader within a team environment.
• Operate as the initial point of contact for team members regarding escalations or other issues.
• Collects and disseminates daily metrics.
• Responds to client, customer, and/or internal processing-related inquiries in a professional, thorough, and timely manner.
• Fields and resolves escalated internal inquiries from other departments.
• Provides feedback and/or suggestions to leadership team on improving operational procedures and processes.
• Collaborate in planning and strategy sessions using continuous improvement methodologies.
• Partners with outside vendor and subcontractor organizations as needed.
• Diligently works on various internal project assignments as needed.
• Assists Supervisor/Manager with other tasks and duties as assigned.
• Oversees the office and team when supervisor is out of the office.
• Process ents as needed.

Candidate requirements

• High School Diploma, GED, college experience preferred or equivalent work experience.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment.
• Ability to lead/facilitate meetings.
• Proven ability to multi-task, prioritize work, and act with a sense of urgency to meet assigned deadlines.
• Ability to work independently and as part of a team.
• Decisive and able to quickly make sound decisions.
• Professionalism and the ability to work well with different groups of people and different layers of leadership.
• Exceptional aptitude and flexibility towards serving and assisting others.
• Strong interpersonal, decision-making, organizational and conflict management skills.
• Focus on high quality and strong attention to detail.
• Advanced computer skills with O365 suite and reporting databases.

Schedule

• 8 to 10 hours shift
• Day Shift CST
• Monday to Friday
• Overtime upon approval
• Shifts are subject to change should business needs evolve.

Education and Experience

• Associate (Preferred)
• Processing data entry: 3 years (Preferred)

Job Type: Full-time

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person