Violations Inspector

Shelby American, Inc.; Charlotte (NC); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a detail-oriented individual to assist in departmental operations. This role involves utilizing Google Suite applications, conducting inspections, and ensuring effective communication with clients and team members. The ideal candidate will possess strong interpersonal skills, the ability to multitask, and a proactive approach to problem-solving. With a focus on client satisfaction and ethical practices, this position offers the opportunity to contribute to a dynamic team while working primarily remotely. If you thrive in a fast-paced environment and are eager to make a difference, this is the perfect opportunity for you.

Qualifications

• Proficient with Google Suite applications including Gmail, Docs, and Sheets.
• Strong interpersonal, written, and verbal communication skills required.

Responsibilities

• Perform drive-through violation inspections in assigned areas.
• Create inspection reports and respond to homeowner inquiries.

Skills

Google Suite applications

Interpersonal skills

Written communication

Verbal communication

Multitasking

Decision-making

Organizational skills

Problem-solving

Education

High School Diploma

3-5 years related experience

Job description

Description

This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or necessary.

Essential Functions

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

• Proficient with Google Suite applications including Gmail, Docs and Sheets
• Communicate effectively in person or by using telecommunications with our clients and fellow co-workers and generally enjoy working with a diverse clientele
• Strong interpersonal, written and verbal communication skills required
• Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change.
• Strong decision-making, organizational and problem-solving skills
• Perform drive through violation inspections in your assigned area.
• Candidate will be expected to work remote primarily
• Presence at company meetings on company grounds or nearby communities may be requested.
• Drive and inspect properties
• Take photos as necessary
• Create inspection reports
• Respond to homeowner, Property Manager, and Board of Director emails
• Scheduling Communities
• Conduct a Board Member Ride-along and adjust checklists as needed

Core Competencies

An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

Personnel:

• Follows applicable laws and regulations for handling sensitive and confidential files and information.
• Reports any issues or concerns immediately to their direct supervisor or HR manager.

Training:

• Follows all training documents and schedules.

Judgment: Makes effective choices

• Uses policies, procedures, and/or guides to make good ethical choices.
• Uses data and facts to make day to day decisions and involves others as needed.
• Recognizes what might be a problem and informs those who can correct it.

Client centered: Serve the Client

• Shows care and concern when serving our clients and their needs.
• Asks questions in order to understand their needs.
• Uses policies and information in order to exceed the Client’s expectations.
• Finds the right resources (people and/or tools) at the right time in order to resolve any requests.

Execution and Results: Get results

• Ensure work is done thoroughly and correctly focusing on top priority tasks which are established by manager first.
• Makes a consistent effort to get results.
• Acts with a sense of urgency to ensure deadlines are met.
• Takes action to resolve problems so work can be completed in a timely manner.

Planning and Improvement: Plan for and improve work

• Accepts responsibility and meets expectations for own work.
• Identifies steps needed in order to carry out work required.

Influence and Communicate:

• Listens to others and ask questions about what is needed.
• Communicates in a respectful and professional manner.

Ethics and Compliance:

• Follows all company policies and procedures.
• Shows integrity and ethical behavior in all work situations.

Requirements

• Must reside in/near or be planning to relocate to the (Blank) area
• Must have a valid Driver's License

Education and Training:

• High School Diploma
• 3-5 years related experience; or equivalent combination of education and experience

Adaptability:

• Adapts to changing work demands
• Stays focused on own work when faced with challenges and/or difficulties
• Stays open to and learns from feedback

Physical Activities

• The following physical activities are necessary to perform one or more of the essential functions of this position.
• Moves, lifts, carries supplies weighing less than 20 pounds without assistance
• Creates documents, reports, etc. using a writing instrument or computer
• Ability to enter and locate information on a computer
• Visually verifies and/or reads information
• Sits for an extended period of time
• Must be physically present in the office as the needs of the business dictate