Villa Concierge & Beverage Service Attendant

Hershey Entertainment & Resorts Company; False Pass (AK); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free Hersheypark admission

Employee discounts

Medical, dental, and vision coverage

401K contribution

Paid time off

Job summary

The Hershey Hotel is seeking a Full-Time Villa Concierge Lounge team member to deliver exceptional guest service and uphold a luxury atmosphere. You will respond to guest inquiries, maintain front-and-back-of-house operations, and ensure buffet and beverage stations meet high standards.

Requirements include English proficiency, ability to work with limited supervision, strong organizational skills, and a professional demeanor. A valid driver's license and RAMP certification are also required.

Qualifications

• Must read, speak, and write English to acceptable standards.
• Must demonstrate ability to work with limited supervision.
• Must have organizational skills and attention to detail.
• Must speak clearly and listen attentively to guests and coworkers.
• Must maintain a highly professional demeanor and adhere to HE&R Core Values.

Responsibilities

• Provide exceptional guest service and anticipate guest needs in maintaining the luxury atmosphere of the Villa Concierge Lounge.
• Maintain familiarity with Hotel property and current knowledge of services to respond to guest inquiries.
• Handle guest concerns in a thorough and professional manner.
• Create an aesthetically pleasing presentation of the buffet line for all meal times.
• Set up and maintain an aesthetically pleasing presentation of the beverage station.
• Serve alcohol at the designated times.
• Maintain order and cleanliness of Villa Concierge Lounge, front and back of house.
• Maintain stock of supplies and equipment, and manage deliveries.
• Transport food, beverage, and amenity items with a company vehicle.
• Perform other duties as assigned.

Skills

English language proficiency

Organizational skills

Professional demeanor

Effective communication

Ability to work with limited supervisi

Job description

The Hershey Hotel is seeking a Full-Time Villa Concierge Lounge team member to deliver exceptional guest service and uphold a luxury atmosphere. You will respond to guest inquiries, maintain front-and-back-of-house operations, and ensure buffet and beverage stations meet high standards.

Requirements include English proficiency, ability to work with limited supervision, strong organizational skills, and a professional demeanor. A valid driver's license and RAMP certification are also required.