Video Teleconferencing Technician

Jobtailor; Washington (District of Columbia); On-site; USD 42,000 - 60,000; Full time

Job summary

Yorktel seeks a video conferencing and A/V support specialist to coordinate VTC setups, train clients, and ensure reliable conference room performance. You will collaborate with onsite teams to document processes and maintain SOPs.

Responsibilities include booking support, troubleshooting, security of information, and maintaining flexible schedules to meet client needs. Strong customer-facing communication is essential.

Qualifications

• High School Diploma or Technical Certification.
• 2-5 years of experience in video conferencing solutions and customer support.
• 2-5 years of A/V experience.

Responsibilities

• Influence internal and external resources to achieve desirable outcomes for customers.
• Regularly communicate complex VTC (Video Teleconferencing) concerns and solutions.
• Handle and protect confidential information as needed.
• Maintain flexibility in work schedules to meet customer business needs.
• Act as a service advocate for video collaboration rooms/systems.
• Assist with video booking and connections.
• Adhere to all client and Yorktel procedures and policies.
• Create and maintain Standard Operating Procedures (SOPs) and run books for job functions.
• Perform scheduled checks on all conference rooms.
• Coordinate with users to configure VTC systems for optimal performance, including audio, visual, content sharing, and recording.
• Collaborate with the onsite team to create and maintain user documentation and quick reference guides (QRG) for A/V technology.
• Provide client training on collaboration technology.
• Troubleshoot conference spaces and related technology.

Skills

Video conferencing experience

Customer support experience

A/V experience

Education

High School Diploma or Technical Certification

Bachelor’s Degree (preferred)

Job description

Responsibilities

• Influence internal and external resources to achieve desirable outcomes for customers.
• Regularly communicate complex VTC (Video Teleconferencing) concerns and solutions.
• Handle and protect confidential information as needed.
• Maintain flexibility in work schedules to meet customer business needs.
• Act as a service advocate for video collaboration rooms/systems.
• Assist with video booking and connections.
• Adhere to all client and Yorktel procedures and policies.
• Create and maintain Standard Operating Procedures (SOPs) and run books for job functions.
• Perform scheduled checks on all conference rooms.
• Coordinate with users to configure VTC systems for optimal performance, including audio, visual, content sharing, and recording.
• Collaborate with the onsite team to create and maintain user documentation and quick reference guides (QRG) for A/V technology.
• Provide client training on collaboration technology.
• Troubleshoot conference spaces and related technology.

Qualifications

• High School Diploma or Technical Certification; Bachelor's Degree is a plus.
• 2-5 years of experience in video conferencing solutions and customer support.
• 2-5 years of A/V experience.