Video Teleconference Technician

Qbe Llc; Aberdeen (MD); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology and security solutions provider is seeking a Video Teleconference Technician to provide comprehensive technical support. The ideal candidate will have ten years of relevant experience, a TS/SCI clearance, and a CompTIA Security + certification. Responsibilities include managing VTC equipment, ensuring cybersecurity compliance, and assisting with scheduling and training. This role is essential to support national-level objectives and requires strong communication skills and technical proficiency.

Qualifications

• Active US Government clearance at TS/SCI level is required.
• A minimum of ten years of relevant experience in technical roles.
• Must hold CompTIA Security + or equivalent certification.

Responsibilities

• Provide full lifecycle technical support for VTC equipment.
• Ensure compliance with cybersecurity requirements.
• Assist customers with conference room scheduling and support.

Skills

Effective communication

Technical troubleshooting

System and security compliance

Education

High School Degree

Tools

ITSM ticketing system

VTC equipment

Windows Operating Systems

Job description

QBE, LLC is a mission-focused technology and security solutions provider supporting defense and federal customers worldwide. We deliver high-impact capabilities where precision, accountability, and technical excellence directly support national-level objectives.

QBE is seeking a Video Teleconference Technician to support the IEW&S contract.

Responsibilities

• Provide full lifecycle technical support for VTC equipment and software – including research, design assistance, acquisition support, installation, troubleshooting, maintenance, and warranty replacement – ensuring reliable operation of common-user suites and integrated systems.
• Align managed systems concerning Windows Operating Systems, images, containers, PODs, Nodes, or other applicable cloud computing technologies, registered applications, and supporting application technologies to comply with current DISA Security Technical Implementation Guides (STIG)/security requirements guides (SRG), and applicable guidance concerning the Cybersecurity posture of administered information systems within the applicable network in which the systems in question reside.
• Coordinate and maintain the conference room scheduler, assisting customers with facility and SVTC bridge reservations; provide training and support for users utilizing Teams Live Events – both virtual and in on-site auditoriums/large event spaces.
• Support Special Security by validating information and assisting employees with JWICS requests, SCI Indoctrination, SCI courier orders, and JWICS PKI trust agent functions; assist with SCIF and T-SCIF accreditation/reaccreditations.
• Monitor, claim, update, and complete customer requests through the ITSM ticketing system, resolving NIPR and SIPR enterprise, hardware, and software technical issues (system/account maintenance included).
• Develop and update Standard Operating Procedures (SOPs) as needed and perform administrative duties as an advisor on issues related to security, training, travel, and protection of property, ensuring efficient and secure operations.

Requirements

• Active US Government clearance at TS/SCI level
• High School Degree
• Minimum ten (10) years relevant experience
• Must hold a CompTIA Security + certification or other valid IAT level II or IAM level I baseline certification in accordance with DoD 8570.01
• Ability to communicate effectively with team and other stakeholders

Equal Opportunity Employment Statement

QBE is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender-identity and/or expression, age, disability, Veteran status, genetic information, pregnancy (including childbirth, lactation, or related medical conditions), marital status, neurodivergence, ethnicity, ancestry, caste, military/uniformed service-member status, or any other characteristic protected by applicable law.