Video Surveillance System Field Technician

PHL Job Portal; Philadelphia (Philadelphia County); On-site; USD 48,154 - 58,855; Full time

Job summary

The City of Philadelphia is hiring a Video Surveillance System Field Technician to oversee installation, maintenance, and repair of surveillance systems for public safety. Candidates must have a high school diploma and two years of relevant experience. The role requires strong customer service and communication skills, along with technical aptitude in managing CCTV and other security systems. The position offers a salary not exceeding $53,505 and is mandatory for candidates to become city residents within six months of hiring.

Qualifications

• 2 years applicable work experience.
• Proficiency in MS Excel, Word, and PowerPoint.
• Strong passion for delivering the highest quality of customer service.

Responsibilities

• Install and program low voltage electrical devices and alarm panels.
• Survey and prepare indoor and outdoor sites for testing CCTV systems.
• Maintain and repair access control and CCTV systems.

Skills

Customer service

Technical aptitude

Communication

Problem solving

Teamwork

Education

High School Diploma or equivalent

Tools

CCTV systems

Networking equipment

Computer software (MS Excel, Word, PowerPoint)

Job description

Video Surveillance System Field Technician

Full-time position.

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). The Video Surveillance System (VSS) team, within Unified Communications, has the responsibility of managing the City of Philadelphia’s Police Video Surveillance equipment and network; including video management software administration, maintaining storage data, and integrating video feeds from external sources. Responsibilities of this position include performing field operations tasks daily and emergency requests based on the public safety needs of the City. This includes installation of data lines and hanging optical fiber cabling, programming internet protocol surveillance cameras for Police and other City agencies, placing and programming of License Plate Readers throughout the city, repairing and installing video surveillance cameras, installing and repairing fiber and maintaining the wireless infrastructure throughout the city on street furniture and building rooftops. As an integral part of the field operations team, you will work closely with other field technicians, network management, project management and Police in the daily operations of the video network.

Essential Functions

• Install and program low voltage electrical devices / alarm panels for security, phone system, CCTV (IP and analog), controlled access and networking
• Survey and prepare indoor and outdoor sites for testing of controlled access, and CCTV (IP and analog)
• Install, maintain, and repair access control and CCTV (IP and analog) systems
• Responsible for catalog and inventory of equipment, such as cameras, switches, servers, and license users
• Tracking vendor work orders and invoices in developed database
• Provide technical assistance in researching, evaluating and recommending surveillance installation
• Schedule or coordinate services with vendors
• Test and evaluate new equipment to ensure it meets manufacturer and City standards
• Perform other job assignments as needed & directed by management
• Perform testing of controlled access panels and CCTV (IP and analog) equipment noting deficiencies and trouble signs/signals
• Correct trouble signals in alarm panels, controlled access CCTV (IP and analog), and perform repairs when needed
• Read wiring diagrams and system blueprints to ensure proper and safe installation
• Run and install wire per manufacturer specifications and code
• Complete necessary paperwork in accurate and legible manner
• Discuss deficiencies noted with management, explaining the problem and its resolution
• Complete inspection reports
• Monitor, test, inspect, service and replace CCTV (IP and analog) and other wireless devices including sensors and other end devices
• Keep work truck clean and organized
• Manage installation job site in an efficient and safe manner keeping it clean, organized and professional
• Maintain a valid driver’s license and safe driving record
• On Call duties as required including responding and resolving after hour and weekend trouble calls if needed.

Qualifications

• 2 years applicable work experience
• High School Diploma or equivalent
• Proficiency in MS Excel, Word, and PowerPoint
• Strong passion for delivering the highest quality of customer service
• Excellent verbal and written communication
• innovative technical aptitude
• understanding of networks, software apps, and programming
• Dependable and punctual

Competencies, Knowledge, Skills and Abilities

• Read and interpret mechanical drawings, specifications, and schematics
• Lift a minimum of 95 lbs
• Access all areas of route vehicle, including loading & unloading materials
• Access and maneuver in, and tolerate small crawl spaces
• Effectively communicate across all lines of business, and with all levels of management
• Adapt quickly to changing priorities
• Evaluate situations and resolve problems
• Work independently with minimal supervision
• Recognize and identify alarm sounds and sights
• Reach and work above one’s head
• Climb ladders and tolerate heights reaching a minimum of 12 feet
• Work well with others in a team environment
• Multitask
• Programming/installing Genetec, Exacq, Pro-Watch, Keyscan, DMP, Bosch, Fire-Lite, Sony and other security systems and end points
• Computer networks: VLANS, switches, power over-Ethernet
  Fiber optic splicing and structure cabling

Salary cannot exceed $53,505

Successful candidate must be a City resident within six months of hire.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx