Video Surveillance Operator I

SGS Consulting; Carson City (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

SGS Consulting is seeking a vigilant Surveillance Operator to monitor live video feeds and identify unsafe activity. You will deliver real-time warnings onsite and escalate incidents to authorities or site contacts as needed.

The role requires clear English communication, comfort speaking with law enforcement, and strong multitasking on multiple screens. Weekend availability is required, with a focus on accurate incident reporting and high attendance.

Qualifications

• Must be able to speak, read, and write English clearly.
• Weekend availability is required for all new hires.
• Proficient computer skills navigating multiple monitors and tabs.
• Minimum typing speed of 40 WPM.
• Ability to sit and focus for long periods in a high-volume environment.
• Comfortable interacting with law enforcement and property managers.

Responsibilities

• Monitor multiple live video feeds to identify suspicious or unsafe activity.
• Deliver real-time audio warnings to onsite individuals when appropriate.
• Escalate incidents to police, first responders, or site contacts as needed.
• Write clear, accurate incident notes and documentation.
• Manage several computer screens, tabs, and applications simultaneously.
• Maintain punctual attendance and steady focus during the shift.
• Escalate technical issues to IT; troubleshooting is not required.

Skills

Video gaming experience

Call center

Surveillance experience

Fast-paced desk environment

Education

English proficiency

Typing speed 40 WPM

Job description

Job Responsibilities

• Monitor multiple live video surveillance feeds to identify suspicious or unsafe activity
• Deliver real-time audio warnings to individuals onsite when appropriate
• Escalate incidents to police departments, first responders, or site contacts as needed
• Write clear, accurate, and detailed incident notes and documentation
• Manage several computer screens, tabs, and applications simultaneously
• Maintain strong attendance, punctuality, and consistent focus throughout the shift
• Escalate technical issues to IT; no troubleshooting knowledge required.

Skills

• Video gaming experience (fast reaction speed, multi-screen familiarity)
• Call center or dispatch-style experience
• Previous loss prevention or surveillance experience
• Experience in fast-paced desk environments

Education/Experience

• Ability to speak, read, and write English clearly
• Comfortable speaking with law enforcement and property managers
• Proficient computer skills, including navigating multiple monitors and tabs
• Minimum typing speed of 40 WPM
• Ability to sit and focus for long periods
• Strong attention to detail in a high-volume, fast-paced environment
• All new hires must cover weekends.