Video Support & Service Delivery Lead (Remote)

Motorola Solutions; Baltimore (MD); Remote; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions is seeking a Video Customer Support Manager in the Global Services organization to lead day-to-day contract management and service delivery for video solutions. You will work across Sales, Product, Engineering, Deployment, and Customer Success to ensure SLA adherence and effective resource deployment.

You will coordinate changes, renewals, and stakeholder communications while maintaining strong customer partnerships and delivering high-service quality in a dynamic environment.

Qualifications

• 5+ years of lifecycle sustainment account management or 5+ years in customer support/account management for video solutions such as Mobile Video or Vehicle Intelligence.
• Proficiency with contract management tools and terms.
• Strong communication and presentation skills.

Responsibilities

• Collaborate across Sales, Product, Engineering, Deployment, Customer Success, and support teams to manage customer engagement.
• Serve as single point of contact for contract management and SLA compliance.
• Oversee execution of service agreements, deployment of field resources, and escalation processes.
• Maintain service scope per contract and clarify customer obligations.
• Build trusted advisory relationships with customers to drive value.
• Ensure best practices within the customer environment and deliver consistent service levels.
• Coordinate technical changes, upgrades, and execution plans with stakeholders.

Skills

Account management

Customer service

Contract management

Communication skills

Sales skills

Education

Bachelor's degree in Business/Management/Technology

Tools

Google Suite

Microsoft Office

Contract management tools (Oracle/SCDR/Q2SC)

Job description

Motorola Solutions is seeking a Video Customer Support Manager in the Global Services organization to lead day-to-day contract management and service delivery for video solutions. You will work across Sales, Product, Engineering, Deployment, and Customer Success to ensure SLA adherence and effective resource deployment.

You will coordinate changes, renewals, and stakeholder communications while maintaining strong customer partnerships and delivering high-service quality in a dynamic environment.