Video Solutions Project Manager: Install & Customer Lead

Intelligent Video Solutions, LLC; Sussex (WI); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Intelligent Video Solutions, LLC in Wisconsin is seeking a highly organized Project Manager to join our growing technology team. You will coordinate cross-functional efforts, manage install projects, and ensure clear communication with customers and internal teams from sale through completion.

This role emphasizes detailed planning, reliable follow-through, and collaboration with installers and stakeholders.

Qualifications

• Associated Degree in Project Management or Communication preferred.
• Ability to manage projects of different complexities and scopes accurately and efficiently.
• Be extremely organized and self-motivated.
• Excellent customer service skills and follow through.
• Technology or project management background is a plus.

Responsibilities

• Initiate kickoff meetings with internal team.
• Coordinate with other IVS teams to uncover unique details for each job.
• Communicate change orders with internal teams.
• Work with internal teams to assign resources.
• Prepare project documentation for Install Techs.
• Daily follow up/check ins with the Install Techs.
• Weekly check ins with PM Manager and other internal teams.
• Initiate kickoff meeting with customer, general contractor, and other client stakeholders.
• Schedule follow up meetings to ensure site is ready for install.
• Develop a complete understanding of how the hardware and software will be used.
• Work through prerequisites, site readiness, and timeline.
• Be the main point of contact from sale to installation, communicating issues effectively.
• Provide regular project updates and follow-up communications.
• Document all communication properly for both IVS team and the customer.
• Schedule installs based on company and customer availability.
• Read construction blueprints/floorplans/AV schematics.
• Track all outstanding items until job completion.
• Travel when needed for training or education opportunities.

Skills

Highly organized

Excellent communication

Self-motivated

Customer service

Tech/PM background a plus

Education

Associated Degree in Project Management or Communication

Job description

Intelligent Video Solutions, LLC in Wisconsin is seeking a highly organized Project Manager to join our growing technology team. You will coordinate cross-functional efforts, manage install projects, and ensure clear communication with customers and internal teams from sale through completion.

This role emphasizes detailed planning, reliable follow-through, and collaboration with installers and stakeholders.