Bilingual (Spanish) Video Teller - Full Time

Credit Union ONE; Ferndale (MI); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Paid time off

Tuition assistance

Student loan repayment assistance

Paid holidays

Job summary

Credit Union ONE seeks a Member Service professional in Ferndale, MI. The role focuses on delivering high-quality service, handling deposits and loan payments, and guiding members through online banking and self-service options.

You will support the Contact Center, assist with new account openings, and help identify cross-sell opportunities while maintaining a professional appearance and strong communication.

Qualifications

• High School Diploma or GED required.
• Minimum of one year of related experience in financial services, retail, or sales.
• Above-average technology experience with Apple and Android products to assist members with devices and online banking.

Responsibilities

• Process financial transactions (deposits, withdrawals, loan payments, new accounts).
• Answer inbound calls and back-up contact center duties.
• Educate members on online/mobile banking and self-service options.
• Assist with online account opening and refer to branch when needed.
• Identify opportunities for cross-sales of credit union products and services.

Skills

Customer service

Sales orientation

Financial transactions

Technology proficiency

Communication skills

Education

High School Diploma or GED

Tools

Apple devices

Android devices

Job description

Job Category: Member Service

Requisition Number: VIDEO001863

• Posted : October 14, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

FERNDALE, MI 48220, USA

Description

Enhances the member’s experience by providing accurate, professional, and consistent service to all members with a focus on remarkable service, member satisfaction and retention. Knowledgeable across all retail products and services presenting the opportunity to identify additional member needs and referral opportunities. Exhibits a high comfort level and proficiency with technology devices and services and can effectively communicate with members through video channels in a professional yet engaging manner.

This position handles a variety of financial transactions including check cashing, withdrawals, deposits, and loan payments. Identifies, troubleshoots, and resolves member service issues. Also backs-up the Contact Center and answers in-bound calls as directed by their manager.

• Financial Transactions – Process all financial transactions and service accounts – this includes,
  but is not limited to deposits, withdrawals, loan payments, new accounts, problem resolution,
  order debit card replacements, and other electronic services.
• Interactive Electronic Communication Service - Monitor and professionally handle all interactive member transactions
• Online account opening- Process new online account applications. Review
  accounts and if needed refer to branch to finish account opening process, close
  out applications due to suspected fraud and fund approved accounts.
  Communicate with members about the status of their applications.
• Contact center back-up- Answer in-bound calls as needed based on call
  volume. Expected to answer in-bound calls four hours a week at a minimum.
• Respond to member emails- Video tellers monitor incoming emails and
  respond to member questions, concerns throughout their shift when they are
  not processing a transaction for a member.
• Electronic Services – Educate members on various convenience options including
  online/mobile/ATM/shared branching services and sign up members to use these services.
• Technology Knowledge – Demonstrates strong familiarity with all of Credit Union ONE’s
  technological offerings and the ability to educate and drive awareness of these channels to
  members.
• Product Knowledge – Maintains a high level of product and service knowledge including all benefits
  and features as well as all operational/systems issues related to offering, selling, and booking or
  engaging in transactions for such products and services. Fully engaged and strong awareness of any
  product promotions or other special offers or other communication that may go to membership.
• Cross Sales/Referrals - Identify opportunities for the expansion of the product and service
  relationship with members and offer additional appropriate credit union products/services including
  convenient options that may fit their needs. This includes additional account relationships as well as
  other products and services. Refer the member to the appropriate staff who provide that product or
  service.
• Results Orientation- Is keenly aware of personal, team, departmental and organizational-wide goals.
  Able to prioritize work according to branch function/need/demand. Demonstrates the ability to
  consistently exceed member services expectations while multi-tasking various work functions.
• Learning Orientation-Actively participates in and completes all ongoing required loan and sales
  training. Willingly adapts to changes in work environment.
• High Scholl Diploma or General Education Degree (GED)
• Minimum of one year of work - related experience. Work related experience should consist of a
  background in financial services, retail, or general sales. Educational experience, through in-house
  training sessions, formal school or financial industry related curriculum, should be applicable to the
  financial, retail, or sales industries.
• Possesses above average technology skills with experience in Apple and Android products; able to
  assist members with tablets, mobile devices, interactive/virtual equipment, online banking, and
  web-based products.
• Exhibits a passion and commitment to great member service by consistently delivering the service
  process to every member of Credit Union ONE.
• Projects a professional image with a strict adherence to the Credit Union ONE Professional
  Appearance Guidelines.
• Exceptional verbal, written and interpersonal communication skills with the ability to apply
  common sense to carry out instructions, read, analyze and interpret documents, understand
  procedures, write correspondence and speak clearly to members and employees.
• Exceptional oral communication skills with the ability to perform onsite demonstrations of
  convenient related devices.
• Ability to deal with complex problems involving multiple facets and variables in non-standardized
  situations.
• Ability to work with no supervision while performing duties.

Hybrid position

• Credit Union ONE offers a competitive benefit package for Full and Part time employees including medical, dental, and vision insurance.
• We also offer advancement opportunities, paid holidays, tuition assistance, student loan repayment assistance, 401k, life insurance, and paid time off.

Our company adheres to all guidelines from government agencies, including the EEOC and respects religious or ADA exemptions/accommodations.

Company adheres to all guidelines from government agencies, including the EEOC and respects religious or ADA

Behaviors

Required

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Functional Expert

Considered a thought leader on a subject

Enthusiastic

Shows intense and eager enjoyment and interest

Motivations

Required

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter

Inspired to perform without outside help

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Education

High School / GED or better.

Experience

Required

1 year

Financial services, retail, call center or sales.

1 year

Above average technology experience working with Apple and Android products to walk members through mobile/website/online banking usage and troubleshooting

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.