Victim Services Advocate

Holland America-Princess (Holland America Dawson City Inn); Alaska; On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

401(k) retirement plan

14 paid holidays

Accrued PTO

Free training and education

Opportunities to learn Ahtna language

Job summary

CVTC in Palmer, AK is seeking a compassionate Victim Services Advocate to support individuals and families affected by trauma. You will provide advocacy, crisis response, and coordinated care, helping clients access legal, child welfare, healthcare, and behavioral health services.

The role emphasizes confidentiality, trauma-informed practice, and teamwork. A minimum 2–3 years in social work or victim advocacy is required, with a preferred Associate’s degree and opportunities for professional

Qualifications

• 2–3 years in social work or victim advocacy required.
• Associates Degree preferred; may be substituted with 2 extra years of experience.
• Strong interpersonal, customer service, and leadership skills.
• Ability to work with diverse backgrounds and build trust.
• Excellent time management and organizational skills.

Responsibilities

• Provide advocacy, crisis response, and coordinated care for victims.
• Support safety planning and navigation of legal, child welfare, healthcare, and behavioral health systems.
• Collaborate with partners and maintain confidentiality.

Skills

Interpersonal skills

Customer service

Leadership

Teamwork

Education

Associates Degree

Job description

Victim Services Advocate

Department: Family Services

Division: Judicial, Family, & Recovery Services

Mission: Helping Our Citizens and Community to Thrive

Values: Care and love for each other, education, honesty, humor, and respect.

If you are passionate about supporting individuals and families impacted by trauma, value meaningful and varied work, and want to be part of a compassionate, mission-driven team, this is the job for you!

CVTC Offers

A welcoming and inclusive workplace that prioritizes each staff members’ professional development, health, and overall well-being.

This is a full time, 36 hours per week position, with competitive pay and a flexible benefits package including a 401(k)-retirement plan, 14 paid holidays, accrued PTO, free training and educational opportunities, that includes opportunities to learn the Ahtna language and culture.

• 401(k)-retirement plan
• 14 paid holidays
• accrued PTO
• free training and educational opportunities
• opportunities to learn the Ahtna language and culture

Who We Are Seeking

We are seeking a compassionate, dependable, and culturally responsive professional who is committed to supporting victims and families through advocacy, crisis response, and coordinated care. The Victim Services Advocate will work closely with individuals impacted by violence, abuse, and trauma, providing support, safety planning, and guidance in navigating complex systems including legal, child welfare, healthcare, and behavioral health services.

This role requires strong interpersonal and organizational skills, sound judgment, and the ability to respond effectively in sensitive and high-pressure situations. The ideal candidate is trauma-informed, collaborative, and dedicated to maintaining confidentiality while building trusting relationships with clients, partners, and the community. They are passionate about making a meaningful impact and thrive in a team-oriented, mission-driven environment focused on helping individuals and families achieve safety, stability, and healing.

Qualifications, Education & Experience

A minimum of 2 - 3 years of experience in social work, victim advocacy or other relevant work is required. We are willing to provide training for CNV Tribal Citizens.

An Associates Degree is preferred; it may be substituted for 2 additional years of relevant experience.

Excellent interpersonal, customer service, and leadership skills; including the ability to work effectively with people from diverse backgrounds; establish and maintain cooperative relationships and work successfully as a member of a team.

Excellent time management, problem-solving and organizational skills, with a proven ability to meet sometimes competing deadlines.

Superb verbal and written communication skills.

Ability to function well under pressure in a fast-paced environment.

Basic computer skills and the ability to learn new software.

Certificates and Licenses

A valid Alaska Driver’s license and the ability to be insured on CVTC’s vehicle insurance policy is a requirement of this position.

Pre-Employment Drug Screening and Background Check

This position requires you to complete and pass a pre-employment state and federal background check and drug screening as a condition of employment.

Hiring Preferences

As allowed in P.L. 93-638, preference for employment will be given to Alaska Native and American Indian peoples. CVTC also applies family and local hiring preferences.

Location

Palmer, AK