VICTIM ADVOCATE

State of Arizona; Phoenix (AZ); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health and dental insurance

Retirement plan

Paid parental leave

Sick leave

Vacation with holidays

Job summary

The Arizona Attorney General’s Office seeks a Victim Advocate to support victims through investigations and prosecutions, providing trauma‑informed services and case management. You will liaise with investigators, prosecutors and community agencies statewide, ensuring accurate documentation and victim participation.

Eligible for remote work up to two days weekly based on performance and department needs. Requires knowledge of the criminal justice system and victims’ rights laws, with strong

Qualifications

• Knowledge of the criminal justice process and victims’ rights laws.
• Experience in case management and providing victim services.
• Ability to use computers and generate documents with MS Office.
• Strong communication and crisis intervention skills.

Responsibilities

• Provide trauma-informed case management and victim services as cases progress.
• Serve as liaison between victims, investigators and prosecutors statewide.
• Facilitate meetings, crisis counseling and referrals to community agencies.
• Assist in training and monitoring volunteers and ensure documentation of activities.

Skills

Trauma-informed victim services

Case management

Crisis counseling

Interpersonal skills

Oral and written communication

Education

Bachelor’s degree in social science or criminal justice

Tools

Microsoft Office

Word processing

Job description

The Arizona Attorney General’s Office Criminal Division/Office of Victim Services Section is seeking a Victim Advocate. Under general or limited supervision, this position will perform case management, human service and administrative duties of moderate difficulty, assisting victims through the complex investigations & prosecutions of the Attorney General's Office including:

• Conducting case management, providing quality trauma-informed crime victim services, including both mandated and non-mandated services, as cases progress through the criminal justice process.
• Handling often high-profile and complex cases such as multi-victim white collar crimes, elder exploitation, human trafficking, and appellate and death penalty cases, including victims' rights notification activities; assisting victims with restitution claims; and promotion of victims' interests and participation in the criminal justice progress.
• Implements program policies and procedures, operating manuals and protocols.
• Reviews and documents case activity and serves as a resource on victims' rights issues.
• Facilitates victim meetings and serves as a liaison between the victim and the investigator, prosecutor and community agencies statewide.
• Provides crisis counseling and intervention (when necessary) and follow-up services to victims, such as referrals to community agencies for assistance, court orientation and escort, personal and legal advocacy.
• Ensures complete and accurate case documentation of activities and services.
• Assists in the selection, training and monitoring of volunteer interns.
• Provides coverage for other advocates.
• Performs crisis response when applicable and requested.
• Completes periodic assignments from the Advocate Program Manager and the Director of OVS.

This position may be eligible to work remotely up to two days a week based upon the department's business needs and continual meeting of expected performance measures.

Benefits

• Student Loan Assistance
• Sick leave
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Vacation with 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
• Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement

• Positions in this classification participate in the Arizona State Retirement System (ASRS).
• Please note, enrollment eligibility will become effective after 27 weeks of employment.

KNOWLEDGE

• Considerable knowledge of the criminal justice system process, specifically relating to investigations, prosecutions and restitution.
• Basic knowledge of victims' rights laws, current state and federal laws and local social service agencies are required in order to perform work satisfactorily for this position.
• Knowledge of principles and practices of case management and the effects of victimization, including the social, emotional, physical and financial effects are critical to the work performance required of this position.
• Knowledge of standard crisis models and application is necessary.
• It is also critical that any candidate for this position have knowledge of computers, Microsoft Office software and the ability to generate word processing documents.

SKILLS

• The ability to effectively interpret program policies, procedures, rules and regulations.
• The ability to analyze, act on and interpret information from various sources and evaluate cases and make appropriate decisions is fundamental to the success of this position.
• It is expected that the candidate will develop and maintain effective working relationships with members of the justice communities, and be able to maintain effective interpersonal relationship with victims in stressful and demanding situations.
• The ideal candidate should have effective oral and written communication skills, empathetic listening; case management; and effective training and presentation skills.
• The candidate will have exceptional organizational and time management skills that will benefit them when working with interruptions, working against stringent deadlines and having to adapt to changing priorities.

ABILITIES

• The ideal candidate for this position will have initiative and self-drive to develop and present ideas for effective implementation of the program and its procedures.
• The ideal candidate should be able to learn how to plan, coordinate, and prioritize work activities for self and employ problem-solving methods.
• The ability to perform detailed work with a high degree of accuracy will rely heavily on the candidate's ability to write and communicate in an effective manner and their ability to edit and review materials for clarity and certainty.
• The ability to exercise good judgment in safeguarding sensitive and confidential information is critical to the services provided by the Office of Victim Services and the AGO.
• Additional abilities include: ability to work with the public; grasp points being made by others, oral or written; ability to organize high-volume victim cases; ability to produce complete, accurate and factual case notes and case summaries; ability to prepare letters, memorandum and e-mail effectively.

Selective Preference(s)

Prefer: Bachelor of Arts or a Bachelor of Science degree from an accredited university with an emphasis on social science and/or criminal justice; three-five years of experience in victim services or a related field.