VICIdial & Asterisk Systems Engineer

CoverageX; Clearwater (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

CoverageX in Clearwater, FL seeks an experienced VICIdial/Asterisk Systems Administrator to own day-to-day contact center operations. You will manage the VICIdial cluster, tune the MySQL/MariaDB backend, and ensure reliable dialer performance to keep agents productive.

The role requires independent troubleshooting under pressure, collaboration with call center management, and the ability to implement scripts for reporting, automation, and data cleanup.

Qualifications

• 3+ years of VICIdial administration in a production contact center environment.
• Strong Asterisk experience (SIP/PJSIP, dialplan, troubleshooting with CLI/logs).
• Solid MySQL/MariaDB administration skills (performance tuning, backups, replication).
• Working knowledge of VoIP fundamentals: SIP, RTP, codecs, NAT traversal, QoS.
• Scripting ability in Bash, PHP, Python, or Perl.
• Ability to diagnose and resolve issues quickly in a live call center setting.
• Clear written and verbal communication; able to explain technical issues to non-technical stakeholders.

Responsibilities

• Administer VICIdial cluster, including web, dialer, and database servers.
• Manage Asterisk configuration: trunks, dialplan, codecs, IVRs, and recordings.
• Own MySQL/MariaDB database behind VICIdial: tuning, backups, replication, and maintenance.
• Monitor system health, call quality, and dialer performance; resolve bottlenecks.
• Troubleshoot production incidents such as failed calls, one-way audio, carrier issues.
• Manage carrier/SIP trunk relationships and routing coordination.
• Develop scripts/tools for reporting, automation, lead loading, and data cleanup.
• Maintain Linux servers with patching, security hardening, and access control.
• Ensure TCPA, DNC scrubbing, call recording retention compliance.
• Document system architecture and procedures; train supervisors and agents.
• Plan upgrades, migrations, and capacity expansions.

Skills

VICIdial administration

Asterisk configuration

MySQL/MariaDB administration

VoIP fundamentals

Scripting (Bash, PHP, Python, Perl)

Linux server administration

Clear communication

Tools

ViciBox

Nagios

Zabbix

Grafana

Job description

CoverageX in Clearwater, FL seeks an experienced VICIdial/Asterisk Systems Administrator to own day-to-day contact center operations. You will manage the VICIdial cluster, tune the MySQL/MariaDB backend, and ensure reliable dialer performance to keep agents productive.

The role requires independent troubleshooting under pressure, collaboration with call center management, and the ability to implement scripts for reporting, automation, and data cleanup.