Vice Provost Academic Support Services

Jefferson Health; Philadelphia (Philadelphia County); Hybrid; USD 170,000 - 230,000; Full time

Benefits offered by this job

Tuition assistance

Medical insurance

Retirement plans

Job summary

Jefferson Health in Philadelphia seeks a visionary Vice Provost for Academic Support Services to lead university-wide academic support functions, aligning student success, libraries, registrar, and curriculum support to elevate outcomes.

The role shapes accreditation readiness and integrates instructional design with innovative digital learning technologies, ensuring program sustainability and cross-campus collaboration across the health system.

Qualifications

• Master’s Degree in a relevant discipline is required.
• 10 years progressive leadership experience in higher education academic affairs or student success.
• 5 years demonstrated experience overseeing multiple, complex academic support functions.
• 5 years strong understanding of accreditation, academic policies, and higher education operations.

Responsibilities

• Provides vision and leadership for academic support services, aligning units with institutional academic priorities and student success goals.
• drives cross-functional integration across academic success, libraries, registrar, curriculum infrastructure, and academic partnerships.
• Leads academic success and retention strategies, including advising, tutoring, and Academic Success Center programming, using data-informed approaches to improve persistence, performance, and completion outcomes.
• Provides executive oversight of university libraries, instructional design, and academic technologies; advances innovation in digital learning, immersive technologies, and teaching and learning resources.
• Oversees registrar functions, academic records, academic policies and catalog management, student business services, academic calendars, and clinical skills simulation centers, ensuring compliance with institutional, accreditation, and regulatory requirements.

Skills

Strategic leadership

Change management

Data-informed decision-making

Collaborative leadership

Education

Master’s Degree in a relevant discipline

Doctorate

Job description

Job Details

The Vice Provost for Academic Support Services serves as a senior leader responsible for the strategic oversight, integration, and continuous improvement of university-wide academic support functions. Reporting to the Provost, this role ensures that core academic infrastructure—including student success services, libraries and educational technologies, registrar functions, and curriculum support—operates cohesively to advance student outcomes, academic quality, and institutional effectiveness.

Job Description Summary

The Vice Provost for Academic Support Services serves as a senior leader responsible for the strategic oversight, integration, and continuous improvement of university-wide academic support functions. Reporting to the Provost, this role ensures that core academic infrastructure—including student success services, libraries and educational technologies, registrar functions, and curriculum support—operates cohesively to advance student outcomes, academic quality, and institutional effectiveness.

Job Duties

• Provides vision and leadership for academic support services, aligning units with institutional academic priorities and student success goals;
• drives cross-functional integration across academic success, libraries, registrar, curriculum infrastructure, and academic partnerships.
• Leads academic success and retention strategies, including advising, tutoring, and Academic Success Center programming, using data-informed approaches to improve persistence, performance, and completion outcomes.
• Provides executive oversight of university libraries, instructional design, and academic technologies; advances innovation in digital learning, immersive technologies, and teaching and learning resources.
• Oversees registrar functions, academic records, academic policies and catalog management, student business services, academic calendars, and clinical skills simulation centers, ensuring compliance with institutional, accreditation, and regulatory requirements.
• Partners with Deans and academic leaders to support program development, approval, and lifecycle management; advances curriculum innovation, ensures program sustainability, and provides oversight of JCIPE.
• Provides oversight and coordination of international services and supports study-away and other experiential learning opportunities that enhance academic programming and student engagement.
• Supervises senior leaders across academic support domains; builds high-performing teams and fosters a culture of collaboration and accountability while leveraging data, assessment, and analytics to inform decision-making and continuous improvement.

Minimum Qualifications

• Master’s Degree in a relevant discipline required
• 10 years progressive leadership experience in higher education academic affairs or student success.
• and 5 years Demonstrated experience overseeing multiple, complex academic support functions.
• and 5 years Strong understanding of accreditation, academic policies, and higher education operations
• Strategic thinking and execution
• Organizational leadership and change management
• Collaboration and influence across academic units
• Data-informed decision-making
• Operational excellence in complex environments

Preferred Qualifications

• Doctorate 5 years Experience with academic technologies, libraries, or digital learning environments.
• 5 years Demonstrated success in improving student retention and outcomes.
• 5 years Experience working in a multi-campus or health sciences environment.
• 5 years Experience with external academic partners.

Additional Qualifications

Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Work Shift Workday Day (United States of America) Worker Sub Type Regular Employee Entity Thomas Jefferson University Primary Location Address 1020 Walnut Street, Philadelphia, Pennsylvania, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. Benefits Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance. For more benefits information, In keeping with Jefferson's Mission, We Improve Lives, it is our goal to recruit, retain, develop and reward highly-qualified employees. If you are enthusiastic, caring and dedicated to service excellence, we invite you to consider joining Jefferson. Jefferson encourages its employees to expand their knowledge and develop their careers through growth opportunities and continuing education. With a long standing history, Jefferson has been advancing the medical field from the heart of Center City Philadelphia for nearly 200 years. Our Mission, We Improve Lives, expands to every corner of the organization. From our weekly farmer’s market, to our new Jefferson Accelerator Zone for innovation, our employees’ passion for the community is evident by the daily gestures towards our patients, students and each other.

Benefits

• Benefits Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.