Senior Transformation Facilitator

Inland Empire Health Plans; Rancho Cucamonga (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

On-site fitness center

Medical, dental & vision insurance

Life & disability insurance

Career development opportunities

Wellness programs

Job summary

Inland Empire Health Plans (IEHP) is seeking a Senior Transformation Facilitator to drive organizational excellence and enterprise-wide transformation initiatives. You will partner with leaders and teams to build problem-solving capability, foster continuous improvement, and improve efficiencies using Lean methodologies.

Strong change leadership and data-driven decision making are essential. You will guide VSA/RIE efforts, map processes, and support cross-functional teams to deliver measurable

Qualifications

• Five years of process/project management experience with improvement projects or Lean roles.
• Experience leading enterprise-level change management initiatives.
• Project management experience.
• Knowledge of Lean concepts (level loading, pull, mistake proofing, rapid changeover).
• Experience leading VSA, RIE, process mapping and discovery; healthcare experience preferred.
• Bachelor's degree required or four additional years of relevant work experience with competency assessment.

Responsibilities

• Partner with leaders to drive organizational excellence and enterprise transformation initiatives.
• Coach teams to build internal problem-solving capability and continuous improvement culture.
• Enable data-driven decision-making and measured transformation impact.
• Improve operational effectiveness and stabilize key processes with Lean tools.
• Communicate across stakeholders and manage change to ensure realization of benefits.

Skills

Lean tools

Change management

Data analysis

Project management

VSA / RIE

Process mapping

A3 thinking

Communication

Leadership

Public speaking

Education

Bachelor's degree

Master's degree preferred

Competency assessment

Tools

Microsoft Office (Word, Excel, PowerPoint)

Visio

SharePoint

Job description

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Reporting to department leadership, the Senior Transformation Facilitator serves as a strategic partner in driving organizational excellence and advancing enterprise-wide transformation initiatives. The Senior Transformation Facilitator will work closely with leaders and Team Members throughout the enterprise to build internal problem-solving capability, develop a culture of continuous improvement, and improve efficiencies to stabilize key processes utilizing a variety of tools including Lean Methodology. The Senior Transformation Facilitator will coach leaders and teams at all levels to strengthen operational effectiveness, align initiatives with strategic priorities, and foster a culture of continuous improvement, innovation, and accountability. Acting as a change leader, this position bridges strategy and execution by enabling data-driven decision-making, overcoming barriers, and ensuring that transformation efforts deliver measurable impact for the organization and those it serves.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

Education & Requirements

• Five (5) years of demonstrated experience, at a professional level, in process/project management including participation in improvement projects or operations and five (5) years in a dedicated Lean role
• Experience leading change management initiatives at an enterprise level
• Project Management experience
• Experience with advance Lean technical concepts such as level loading, pull, mistake proofing and rapid changeover
• Experience leading VSA, RIE, Process Mapping, and Discovery
  • Prior health care experience preferred
• Bachelor's degree from an accredited institution required
  • In lieu of the required degree, a minimum of four (4) years of additional relevant work experience and successful completion of a competency assessment is required for this position
  • This experience is in addition to the minimum years listed in the Experience Requirements above
  • Master's degree from an accredited institution preferred
  • Certified trainer or group facilitator preferred

Key Qualifications

• Advanced comprehensive knowledge, familiarity, and aptitude in the following:
  • Lean tools and methodologies, including A3 thinking, Kaizen events, value stream mapping and Lean technical concepts such as 5S, quality, flow, and visual systems
  • The use of small group and adult learning techniques
  • Applied Data Analysis
  • Change Management principles
  • Understanding of interdependencies with cross-functional stakeholders and business implications of decisions
• Demonstrated ability to build trust, influence stakeholders at all levels, and navigate difficult conversations with tact and professionalism to drive alignment, resolve conflict, and accelerate transformation outcomes
• Demonstrated skill in successfully working with and motivating diverse work teams, including group process facilitation, change management and conflict resolution
• Must demonstrate influence without authority and be proficient in modeling and navigating highly dynamic situations requiring Emotional Intelligence (EQ)
• Skilled in teaching improvement concepts and principles to diverse audiences from Executive Leaders to frontline staff. Must be able to assess learning styles and modify approach to meet the need of the moment or learning style
• Excellent project and time management skills. Must be able to utilize critical thinking & discernment to elevate or mitigate as needed to overcome delays and barriers
• Strong communication skills (verbal, written and listening)
• Highly proficient in all Microsoft Office applications, with an emphasis on Word, Excel, and PowerPoint
• Must be able to understand and support teams through data-driven problem solving through A3 Thinking and Change Management process
• Strong analytical and critical thinking skills
• Read and interpret data and translate data into meaningful information to shape work at both the department and enterprise level
• Ability to analyze and document complex business processes using process modeling tools such as Microsoft Office Products (Word, Excel, SharePoint, PowerPoint, Visio, PowerPoint, etc.)
• Proven ability to:
  • Interact effectively
  • Be comfortable with public speaking and to varied audiences
  • Possess a problem-solving mindset
  • Perform complex tasks, prioritize multiple projects and work under pressure to meet deadlines in a fast-paced environment
  • Possess leadership qualities

Start your journey towards a thriving future with IEHP and apply TODAY!