Vice President Services

Tribolatech India; United States; Remote; USD 150,000 - 225,000; Full time

Job summary

A leading company seeks a Vice President of Services focusing on L&A insurance. This remote position involves leading teams, improving service delivery, and leveraging technology strategies to enhance efficiency and foster a successful work environment. Ideal candidates will have extensive experience in IT services and SaaS support, and a strong understanding of strategic planning.

Qualifications

• 15+ years leading large-scale Enterprise IT Services and/or SaaS Support teams.
• Expertise in L&A insurance with understanding of industry pain points.
• Experience in P&L ownership of multi-million-dollar services operations.

Responsibilities

• Lead and empower high-performing Services teams.
• Enhance productivity and improve service delivery.
• Cultivate a culture of growth and efficiency in operations.

Skills

Leadership

Strategic Planning

P&L Management

Communication

AI and Automation

Education

Bachelor's degree in Technology, Business Administration, or Management

Master's degree preferred

Tools

AWS

Azure

GCP

ServiceNow

JIRA

Salesforce

Jenkins

GitHub Actions

Job description

Job Title: Vice President (L&A Insurance)

Experience: 15+ Years

Location: Remote

Reporting to the Senior Vice President of Services, we are seeking a Vice President of Services responsible for leading, developing, and empowering high-performing Services teams in India. You will focus on enhancing productivity, breaking down obstacles that prevent the team from delivering optimal results, and creating an environment that fosters growth and efficiency. Your leadership and technical competence will drive improvements in service delivery, reduce friction in operations, and cultivate a culture where team members are set up for success.

Qualifications:

• Proven track record (15+ years) leading large-scale Enterprise IT Services and/or SaaS Support teams
• Deep expertise in L&A insurance You understand the industrys pain points and know how to solve them at scale
• P&L ownership experience You have led multi-million-dollar services operations, driving revenue and cost optimization
• Tech-savvy strategist You know how to leverage AI, automation, DevOps, and ITIL best practices to modernize approaches to Service delivery
• Resilient, high-energy leader You set the bar high and lead by example, inspiring teams to own the mission and execute with urgency
• Bachelors degree (or global equivalent) in Technology, Business Administration, Management, or a related field (Masters degree preferred).
• Willingness to travel as needed and to work closely with teams in the office on a regular basis

Preferred Technical Qualifications:

• Expertise in cloud platforms (AWS, Azure, GCP) and enterprise tools like ServiceNow, JIRA, Salesforce.
• Proficiency in Containers and CI/CD pipelines (Jenkins, GitHub Actions)
• Exposure to AI-driven automation in customer service and DevOps transformation.
• Expertise in Scaled Agile (SAFe) and Agile Service Management.