Vice President, Security Solutions Customer Enablement

Mastercard; Boston (MA); On-site; USD 260,000 - 320,000; Full time

Job summary

Mastercard in Boston seeks a strategic, customer-facing Vice President, Customer Enablement for Security Solutions. This leader will design, build, and manage Mastercard's executive engagement with top clients, forming councils and forums to drive collaboration, inform product priorities, and accelerate innovation.

You will partner with senior leaders across regions, coordinating cross-functional teams including Product, Marketing, Sales, and Services, and act as Mastercard's trusted advisor on

Qualifications

• > Experience leading executive customer enablement programs.
• "> Ability to influence product strategy and go-to-market priorities.
• "> Proven track record building trusted relationships with senior executives.
• "> Strong program leadership and cross-functional collaboration.

Responsibilities

• Develop and lead a global customer engagement strategy for Security Solutions.
• Build trusted relationships with senior executives across Mastercard's most strategic customers.
• Represent Mastercard at executive meetings, briefings, industry events, and advisory forums.
• Establish Mastercard as a trusted advisor on fraud, identity, cybersecurity, and digital trust.
• Partner with regional teams to deepen executive relationships and support strategic account growth.
• Design and manage customer councils and advisory boards.
• Lead content development and program management for flagship customer engagement events.

Skills

Strategic leadership

Executive presence

Stakeholder management

Customer engagement

Cross-functional leadership

Public speaking

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Vice President, Security Solutions Customer Enablement

Our Purpose At Mastercard, we power economies and empower people in 200+ countries and territories worldwide. Together with our customers, we are building a sustainable economy where everyone can prosper. We help make transactions secure, simple, smart, and accessible through innovative security, fraud, identity, cybersecurity, and decisioning solutions.

Role Overview

Mastercard is seeking a highly strategic, customer-facing to serve as Vice President, Customer Enablement for Security Solutions. This leader will be responsible for designing, building, and managing Mastercard's executive customer engagement strategy across Security Solutions, creating forums that strengthen customer relationships, accelerate innovation, and inform product and commercial priorities.

The VP, Customer Enablement will lead the development and execution of customer councils, executive advisory boards, industry forums, client roundtables, innovation workshops, and other strategic engagement programs. Acting as an ambassador for Security Solutions, this role will engage directly with CISOs, Chief Risk Officers, Chief Fraud Officers, Chief Digital Officers, Chief Product Officers, and other senior client leaders.

This role requires a unique blend of executive presence, subject matter expertise, program leadership, strategic influence, and customer-centric thinking. The successful candidate will serve as a trusted advisor to customers while influencing product strategy, go-to-market priorities, thought leadership, and long-term growth opportunities across Mastercard's Security Solutions portfolio.

Key Responsibilities

Executive Customer Enablement

• Develop and lead a global customer engagement strategy for Security Solutions.


• Build trusted relationships with senior executives across Mastercard's most strategic customers.


• Serve as a senior representative of Mastercard at customer meetings, executive briefings, industry events, and advisory forums.


• Establish Mastercard as a trusted advisor on fraud, identity, cybersecurity, digital trust, AI risk, and emerging threats.


• Partner with regional teams to deepen executive relationships and support strategic account growth.

Customer Councils & Advisory Boards

• Design and manage a portfolio of customer councils across key Security Solutions domains and buyer centers.


• Create executive advisory boards that provide direct feedback on product strategy, innovation priorities, and market trends.


• Develop annual council strategies, agendas, governance models, success metrics, and executive sponsorship frameworks.


• Facilitate meaningful peer-to-peer collaboration among customers while positioning Mastercard as a thought leader.


• Ensure customer insights are translated into actionable recommendations for product, engineering, sales, and services teams.

Customer Forums & Industry Events

• Build a repeatable, scalable framework for customer forums, executive roundtables, innovation summits, and leadership events.


• Lead content development and program management for flagship customer engagement events.


• Coordinate speakers, executive participation, customer communications, and follow-up actions.


• Partner with Marketing, Product, Sales, Customer Success, and Communications teams to maximize customer impact and business outcomes.

Strategic Customer Advocacy

• Establish formal mechanisms to gather, prioritize, synthesize, and communicate customer feedback across the organization.


• Identify emerging customer needs, market shifts, competitive trends, and innovation opportunities.


• Provide leadership with actionable recommendations that influence product roadmaps and commercialization strategies.


• Create closed-loop feedback processes that demonstrate responsiveness and strengthen customer trust.

Cross-Functional Leadership

• Operate as the central coordinator across Security Solutions business lines, Product, Commercialization, Regional Services, Marketing, Customer Success, Recorded Future, Cybersecurity Solutions, Fraud & Decisioning Solutions, and Identity Solutions.


• Align senior stakeholders around engagement priorities and customer outcomes.


• Drive execution through influence in a highly matrixed global organization.


• Establish consistent governance, reporting, and success metrics for customer engagement programs.

Thought Leadership

• Develop executive-level perspectives on fraud, identity, cybersecurity, d