Vice President Securities Services Operations Transformation Manager

JPMorgan Chase & Co.; Plano (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorgan Chase & Co. in Plano, TX is seeking a Program/Project Manager to transform strategic plans into high-impact programs across multiple business units. You will drive initiatives with matrixed teams, translating goals into roadmaps and measurable outcomes.

Strong candidates bring 10+ years of transformation leadership, expertise in Jira/Confluence/SharePoint, and data-driven decision making. The role emphasizes cross-functional collaboration, OKRs/KPIs, and executive-level communication in

Qualifications

• Ten or more years leading complex, multi-workstream transformation and program delivery.
• Proven ability to translate strategy into actionable programs with measurable outcomes.
• Strong cross-functional influence and executive-level communication skills.
• Proficiency in defining and tracking OKRs and KPIs with data-driven accountability.
• Experience with Jira, Confluence, SharePoint and analytics tools to drive delivery.

Responsibilities

• Lead transformation of strategic plans into high-impact programs across business units.
• Translate goals into multi-year roadmaps and quarterly execution plans with milestones.
• Coordinate across Business, Operations, and Technology; embed in workstreams.
• Partner with stakeholders to define priorities, scope, timelines, and acceptance criteria.
• Provide updates to senior management and resolve issues impacting delivery.
• Define and manage RAID, governance, and dependency mapping; deliver executive updates.
• Produce business cases, process flows, and governance packs throughout the lifecycle.
• Develop dashboards and scoreboards; oversee routine performance reviews and actions.
• Use operational data to prioritize high-value interventions and realize benefits.
• Own portfolio governance and ensure alignment with quality, cost, and time objectives.

Skills

Program management

Strategic planning

Stakeholder management

Cross-functional leadership

Communication

OKRs & KPIs

Data analysis

Conflict management

Problem solving

Tools

Jira

Confluence

SharePoint

Excel

Tableau

Job description

Join our dynamic team as a Program/Project Manager and lead transformative projects that shape the future of our industry! This is a unique opportunity to leverage your strategic vision and leadership skills to drive impactful initiatives and foster innovation. At our company, you'll find unparalleled career growth and mobility, empowering you to reach new heights in your professional journey. Collaborate with a talented team in a supportive environment that values creativity and excellence. Be part of a forward-thinking organization that offers competitive benefits and a culture of continuous learning and development.

As a Program/Project Manager within the Cross Product Change Services team, you will be a key driver in transforming strategic plans into tangible programs and projects, delivering impactful results across various business units. You will leverage your deep knowledge and expertise in project management to navigate complex issues, make informed decisions, and ensure the successful execution of programs. Your role will involve significant cross‑functional collaboration, data analysis, and conflict management to align operations initiatives with business strategy. You will operate initially as an individual contributor with strong matrixed influence; people management responsibility may be added over time (12–24 months) as the transformation portfolio scales. Your ability to think strategically, adapt to change, and deliver excellent customer service will be crucial in this role.

Job responsibilities

• Lead the transformation of strategic plans into high-impact programs and projects, utilizing your expertise in project management and strategic thinking to deliver results across various business units
• Translate strategic goals into a multi-year roadmap and quarterly execution plans (milestones, runbooks, and measurable targets)
• Lead cross-functional coordination across Business, Operations, and Technology; embed in workstreams to drive decisions and delivery
• Partner with stakeholders to define priorities and requirements; translate them into clear scope, timelines, and acceptance criteria
• Engage with senior management and stakeholders, providing regular updates on program progress, and collaborating to resolve any arising issues
• Define and manage Objectives and Key Results (OKRs) across Quality / Cost / Time, including Key Performance Indicators (KPI)definitions, data sources, and accountability by workstream
• Build and maintain dashboards/scoreboards; lead routine performance reviews to identify bottlenecks, quantify impact, and drive actions to closure
• Use operational data (e.g., activity/time, throughput, defects, cycle times) to prioritize highest-value interventions and track benefits realized
• Design and deliver scalable solutions across Operations that drive measurable value (quality, efficiency, cycle time)
• Own portfolio governance: Risk, assumption, issue, and dependency management (RAID) management, dependency mapping, delivery reporting cadence, and executive updates with clear decision asks
• Produce executive-ready artifacts throughout the lifecycle (business cases, process flows, gap analyses, governance packs, operating model documentation, future-state models, and stakeholder updates)

Required qualifications, capabilities, and skills

• 10+ years leading complex, multi-workstream transformation and program delivery initiatives with demonstrated success driving measurable outcomes across cross-functional stakeholders
• Strong program management discipline, including roadmap planning, milestone and critical path management,RAID management, governance forums, and timely escalation and resolution of blockers
• Strong analytical and problem-solving capability; able to structure ambiguity into clear options, recommendations, and executable delivery plans
• Proven ability to influence outcomes at all levels; able to navigate complex organizations to accelerate decisions, align stakeholders, and drive accountability
• Excellent written and verbal communication; able to produce crisp, executive-ready narratives, governance materials, and status reporting under tight timelines
• Demonstrated experience defining and drivingOKRs and KPIs andkey performance indicators, using data to manage performance and track benefits realization (quality, efficiency, and time to market)
• Demonstrated proficiency in data analysis and insight generation; able to interpret models, identify drivers, and provide continuous insight to improve program execution
• Proven conflict management capability: able to surface issues early, facilitate productive discussions, and create win-win solutions through collaboration and negotiation
• Advanced proficiency with common delivery and analytics tools, includingJira(delivery tracking, workflow hygiene, dashboards and filters),Confluence(documentation, operating model artifacts, governance packs),SharePoint(program repositories and stakeholder communications),Excel(trackers, objectives and key results rollups, analysis, scenario planning), andTableau(key performance indicator dashboards and executive reporting)

Preferred qualifications, capabilities, and skills

• Alteryx - repeatable data preparation/automation workflows and operational analytics
• Integrate artificial intelligence solutions to enhance project outcomes and drive data-driven decision-making
• Implement automation to streamline project workflows and increase operational efficiency
• Foster a culture of innovation by encouraging creative problem-solving and the adoption of new technologies
• Mentor team members to support their professional growth and enhance project management capabilities
• Preferred experience supporting more than one CCB Operations Function/Line of Business