Lead Solutions Analyst - Product Operations

JPMorgan Chase & Co.; Jersey City (NJ); On-site; USD 110,000 - 170,000; Full time

Job summary

JPMorgan Chase & Co. in the United States is seeking a Lead Solutions Analyst to drive innovative solutions analysis within our corporate tech environment.

You will translate business needs into technically feasible solutions and serve as a bridge among product owners, business, operations, and software developers. The role leverages data analytics, AI capabilities, and strong stakeholder communication to inform decisions, shape delivery, and maintain high standards of service and delivery

Qualifications

• 5+ years of experience in solutions analysis or technical program delivery.
• Demonstrated experience using enterprise AI capabilities with strong validation and awareness of data sensitivity.
• Ability to review AI-assisted analyses and escalate when uncertain.
• Proven track record leading through change in complex projects.

Responsibilities

• Lead elicitation, documentation, and validation of business and data flow requirements.
• Uses enterprise-authorized AI capabilities within the work environment to accelerate requirements synthesis and solution optioning, validating outputs and handling data according to sensitivity and security requirements.
• Promotes reuse-first, AI-assisted practices for analysis and documentation across the team, ensuring human review and alignment to delivery standards.
• Develop and maintain comprehensive knowledge of industry trends, emerging technologies, and best practices to provide strategic guidance and innovative solutions for complex projects
• Utilize advanced data analytics techniques to extract insights from large, diverse datasets, driving data-informed decision-making and supporting key business initiatives
• Set and lead weekly operating reviews, monthly business reviews, and roadmap and OKR check-ins.
• Define agendas, standard artifacts, decision points, action tracking, and follow-ups to improve execution and accountability.
• Coordinate cross-team dependencies and ensure handoffs are clear across product, engineering, operations, and control partners.
• Run incident communications, stakeholder updates, and action tracking during disruptions, coordinating across technology, operations, and vendors.
• Support invoice validation and approvals routing as needed and maintain spend visibility for vendor-supported product work in partnership with Finance, Procurement/Sourcing, and Accounts Payable.

Skills

Solutions analysis

Technical program delivery

Data analytics

AI capabilities

Stakeholder communication

Change management

Education

Bachelor's degree or equivalent

Job description

Lead the forefront of innovative solutions analysis in a dynamic tech environment, driving success through expertise in data analytics and technical program delivery.

As a Lead Solutions Analyst in Corporate Sector, you will play a central role in driving the success of our technical program delivery. Your deep understanding of applications, platforms, and products will position you as a key bridge between product owners, business, operations, and software developers. Utilizing advanced analytical reasoning and technical fluency, you will translate complex business requirements into well-structured and technically feasible solutions. You will make data-informed decisions and provide strategic insights to support key business initiatives. As a technical subject matter expert, you'll navigate ambiguity, manage change effectively, and communicate compellingly with diverse stakeholder audiences to ensure the highest quality and professionalism in service delivery.

Job responsibilities:

• Lead the elicitation, documentation, and validation of business and data flow requirements, ensuring alignment with stakeholder expectations and technical feasibility
• Uses enterprise-authorized AI capabilities within the work environment to accelerate requirements synthesis and solution optioning, validating outputs and handling data according to sensitivity and security requirements.
• Promotes reuse-first, AI-assisted practices for analysis and documentation across the team, ensuring human review and alignment to delivery standards.
• Develop and maintain comprehensive knowledge of industry trends, emerging technologies, and best practices to provide strategic guidance and innovative solutions for complex projects
• Utilize advanced data analytics techniques to extract insights from large, diverse datasets, driving data-informed decision-making and supporting key business initiatives
• Set and lead weekly operating reviews, monthly business reviews, and roadmap and OKR check-ins.
• Define agendas, standard artifacts, decision points, action tracking, and follow-ups to improve execution and accountability.
• Coordinate cross-team dependencies and ensure handoffs are clear across product, engineering, operations, and control partners.
• Run incident communications, stakeholder updates, and action tracking during disruptions, coordinating across technology, operations, and vendors.
• Support invoice validation and approvals routing as needed and maintain spend visibility for vendor-supported product work in partnership with Finance, Procurement/Sourcing, and Accounts Payable.

Required qualifications, capabilities, and skills:

• 5+ years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related field
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support solutions analysis workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted analyses and recommendations before use, escalating when uncertain and following data handling expectations.
• Strong track record of leading through change, navigating ambiguous situations, and managing dependencies in complex projects

Preferred qualifications, capabilities, and skills:

• Experience working in Agile delivery models (Scrum and Kanban) and coordinating cross-team delivery at scale, including multi-team planning, release coordination, and dependency management.
• Experience with continuous improvement methods and comfort leveraging workflow, case management, and reporting tools to drive transparency, standardization, and measurable outcomes.
• Bachelor's degree or equivalent practical experience is preferred. Program and product operations certifications (for example, PMP, PMI-ACP, CSM, or similar) are preferred.