Consultant, Customer Experience, Business Process Improvement

Jobtailor; Spring (TX); On-site; USD 140,000 - 210,000; Full time

Job summary

Jobtailor is seeking an accomplished transformation leader to guide cross-functional programs from strategy through execution. You will engage senior leaders, drive solution delivery across teams, and apply governance frameworks to ensure program readiness and impact.

Ideal candidates bring 10+ years in transformation or management consulting, advanced facilitation skills, and proficiency with KPI measurement and data analysis.

Qualifications

• 10+ years leading cross-functional transformation projects.
• Experience defining program structure, governance, business cases, KPI measurement and benchmarking.
• Lead executive steering committees or QBRs; manage stakeholders and finances.
• PMI/PMP certification preferred; Lean Six Sigma or equivalent improvement framework.
• Change management experience; management consulting background.
• Advanced facilitation skills; ability to drive consensus across leaders.
• Excellent Microsoft Office skills.

Responsibilities

• Facilitate the definition of business/operations strategy by engaging senior leaders.
• Lead cross-functional transformation projects and implement solutions across teams.
• Apply frameworks to evaluate readiness, develop action plans and mobilize programs.
• Evaluate and analyze data to support strategy and operational improvements.
• Re-engineer processes to reduce waste and increase accountability for sustainable change.
• Define and execute change management initiatives including stakeholder assessments and communications.
• Foster organization-wide collaboration and engage senior stakeholders.

Skills

Cross-Functional Transformation

Change Management

Management Consulting

Facilitation

Data Analysis

Collaboration

Problem Solving

Microsoft Office

Education

Bachelor's or Master's in Business Management/Engineering

PMP/PMI Certification

Lean Six Sigma Certification

Tools

Microsoft Office

Job description

• Facilitate the definition of business/operations strategy for a focused program or diagnostic, by engaging and influencing senior leaders
• Lead cross-functional transformation projects defining opportunities, building solutions, implementing solutions across different teams
• Apply frameworks and best practices to evaluate the transformation program's readiness to launch, develops action plans, leads program mobilization efforts, and provides advisory and program management services throughout the life of the program
• Evaluate and analyze data to support business strategy/operations improvements
• Re-engineer processes to improve delivery, reduce complexity, reduce waste and incorporate accountability to sustain the change
• Define and execute change management initiatives in support of strategy and process changes to include stakeholder assessments and communications
• Foster organization wide collaboration in solving problems
• Engage and work with senior stakeholders

Requirements

• Bachelor's or Master's degree in Business Management, Engineering or equivalent
• 10+ years of relevant experience leading cross-functional, strategic or transformation projects
• Experience leading transformation/improvement programs; define and establish program structure and governance frameworks, business case management, KPI measurement, benchmarking, lead executive steering committee or QBR, stakeholder management, financial management, problem solving
• Project management certification such as PMP/PMI certification preferred
• Lean Six Sigma or equivalent improvement framework
• Change management experience
• Management Consulting experience
• Advanced facilitation skills
• Excellent Microsoft Office skills

Core Competencies

Demonstrates expertise in leading cross-functional transformation projects, applying frameworks for program management, and executing change management initiatives. Proficient in stakeholder engagement, data analysis, and process re-engineering to drive business strategy and operational improvements.

Highest-signal resume keywords

• Cross-Functional Transformation Leadership
• Change Management Experience
• Lean Six Sigma Certification
• Project Management Certification (PMP/PMI)
• Data Analysis for Business Strategy

ATS Optimization Keywords

Hard Skills

• Program Management
• Process Re-Engineering
• KPI Measurement
• Business Case Management
• Stakeholder Management

Soft Skills

• Advanced Facilitation Skills
• Collaboration
• Problem Solving

Certifications & Qualifications

• PMP/PMI Certification
• Lean Six Sigma Certification

Industry Keywords

• Business Management
• Management Consulting
• Transformation Programs
• Governance Frameworks

Tools & Technologies

• Microsoft Office