Vice President, Professional Services

Evisions Inc; Houston (TX); Remote; USD 180,000 - 280,000; Full time

Job summary

Evisions, a leader in educational software, seeks a VP of Professional Services to own the end-to-end Services business, drive revenue, and deliver exceptional client outcomes. The role focuses on scalable delivery, disciplined project management, and strong partnerships across Sales, Product, and Engineering.

You will lead the team through high growth, set clear priorities, and ensure delivery quality while optimizing utilization and backlog conversion.

Qualifications

• 10+ years in Professional Services, consulting, or equivalent client delivery leadership.
• Experience leading revenue, utilization, capacity, and client outcomes with a services business.
• Strong ability to set priorities, coach teams, and drive disciplined delivery.

Responsibilities

• Own the Professional Services business plan, revenue attainment, utilization, and backlog conversion.
• Scale the team during high growth while protecting margin and client outcomes.
• Set expectations for scoping, reporting, risk management, and client communication.
• Serve as executive escalation point to manage scope, timelines, and client alignment.
• Develop senior resources and build bench strength to reduce need for senior escalation.
• Partner with Sales on scoping, design, pricing, and handoff for achievable commitments.
• Collaborate with Product, Engineering, Support, Client Success, and Finance to remove blockers.
• Use AI tools to improve forecasting, visibility, and resource planning.

Skills

Leadership

Project management

Financial fluency

Executive presence

Client relations

Tools

AI tooling

Forecasting tools

Portfolio management tools

Job description

Vice President, Professional Services

Evisions helps higher education organizations work better. Our software eases your administrative load, so you can get back to the process of learning and discovery. Built and optimized for administrators, our solutions help you stay on top of your many tasks and responsibilities, reduce hassle and waste, and work more efficiently.

The Vice President, Professional Services is accountable for the performance, scalability, and client impact of Evisions' Professional Services organization. This leader owns the Services business end to end translating strong demand and a growing project portfolio into predictable delivery, revenue, healthy utilization, and excellent client outcomes. The role requires a hands-on operating leader who can set clear priorities, build disciplined delivery practices, develop a highly capable team, and make fast decisions as client and business needs evolve. Success is measured by Services revenue attainment, utilization and capacity, backlog conversion, project health, client satisfaction, and the team's ability to execute consistently without adding unnecessary management layers.

How You'll Make an Impact

• Own the Professional Services business and operating plan including revenue attainment, utilization, capacity, backlog conversion, delivery quality, and client outcomes against clear goals and forecasts
• Scale the business by growing the existing team through a critical period of high growth, where projects can be variable and customized to each institution, expanding capacity without eroding utilization or margin as demand grows
• Set a higher standard for project management and technical delivery, with clear expectations for scoping, status reporting, risk management, and client communication that hold up under a heavy project load
• Serve as the executive escalation point for Evisions' most important or complex Services engagements, stepping in early when scope, timeline, technical complexity, or client alignment puts an outcome at risk, shrinking both the frequency and duration of escalations over time
• Develop and deploy the team's technical expertise effectively by ensuring senior resources provide architecture, problem-solving, and direction across key projects while developing the capabilities and independence of other consultants and developers, building bench strength so fewer projects require senior escalation
• Partner closely with Sales on scoping, solution design, pricing, and handoff, improving the quality of what Evisions sells and ensuring delivery commitments are achievable, well-defined, and staffed appropriately, reducing margin erosion from under scoped deals and change orders after signing
• Partner cross-functionally with Product, Engineering, Support, Client Success, and Finance, removing delivery blockers, improving handoffs, and using Services insights to strengthen the broader client experience and product strategy
• Use data and AI-enabled tools to improve forecasting, project visibility, resource planning, and operating leverage by automating administrative work where possible while keeping leadership focused on decisions, coaching, and client outcomes

About You

• 10+ years of experience in Professional Services, consulting, enterprise software implementation, or a comparable client delivery organization, including meaningful leadership responsibility. B2B SaaS or higher education technology experience is a strong plus
• Proven experience leading and improving a Services organization with accountability for revenue, utilization, capacity, project delivery, and client outcomes, with an understanding of both the financial and operational mechanics of the business
• A hands-on operating mindset, with comfort moving between portfolio strategy, staffing decisions, client escalations, project details, and team coaching without losing sight of the bigger picture
• Strong command of project and portfolio management, with the ability to create enough process and visibility to drive predictable execution without burying a delivery team in administration
• Experience leading technical services teams and complex software implementations, with the ability to ask the right questions, recognize delivery risk, and help translate technical complexity into clear decisions and client expectations
• Strong people leadership and talent development skills. You set a high bar, give direct feedback, develop future leaders, and create an environment where capable people are trusted to own outcomes
• Commercial and financial fluency, including comfort with Services revenue forecasting, utilization, margins, backlog, pricing, scope management, and the trade-offs involved in scaling a Services business
• Executive presence and strong client judgment. You can build credibility with senior client stakeholders, navigate difficult conversations, and bring calm, clear accountability to high-stakes situations
• Comfortable leading through change and using AI and modern operating tools to improve how Services teams plan, communicate, forecast, and deliver

This position will report to a member of Evisions' Executive Leadership Team.

Must be able to remain in a stationary position for up to 50% of the time.

This is a security-sensitive position and requires a background check and will need to adhere to the Evisions Information Security Management System.

Some travel may be required for on-site client engagements and company events, including but not limited to annual kickoffs, team offsites, and client-facing engagements.

Remote work: This is a remote position. Evisions currently employs remote employees in AZ, CA, CT, FL, NJ, NY, TN, TX. Candidates must reside in one of these states at the time of employment.