Vice President, Production Services Application Support

BNY Mellon; Boston (MA); On-site; USD 150,000 - 230,000; Full time

Job summary

BNY Mellon is seeking a Vice President, Production Services Application Support to join the Execution Services Production Support team in Boston, MA. You will administer and support trading applications across fixed income, equity, derivatives and FX, building strong relationships with traders and tech partners.

You will help drive outages to resolution, participate in monitoring initiatives, and support global operations across US, EMEA and APAC, leveraging AI tools to improve workflows and

Qualifications

• 5+ years of hands-on experience in the Production Services in a Financial Services or equivalent professional environment.

Responsibilities

• Work closely with traders and technology teams to administer and support trading applications and workflows.
• Build, manage and cultivate relationships with internal and external trading technology stakeholders.
• Improve business functions through Buy Side Trading Solutions technology and workflow support.
• Investigate, manage and drive solutions to technical issues for business partners with top-tier service and restoration times.
• Provide production oversight and control to improve stability of the trading technology environment.
• Participate in development, deployment and utilization of monitoring systems to improve issue visibility and proactive support.
• Support global operations across US, EMEA and APAC.
• Assist with onboarding and administration of Buy Side Trading Solutions applications.

Skills

Production support

Financial services domain

UNIX scripting

SQL databases

Batch monitoring

Automation DevOps

Java

.NET

Python

Tools

Bloomberg EMSX

Bloomberg FIT

Bloomberg TSOX

Bloomberg TOMS

TradeWeb

MarketAxess

FlexTrade

FX Connect

FXALL

MQs

Kafka

Ansible

Selenium

Moogsoft

Prometheus

Splunk

Control-M

ESP

Autosys

Job description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member in the role of Vice President, Production Services Application Support to join our Execution Services Production Support team. This role is located in Boston, Massachusetts.

In this role, you’ll make an impact in the following ways:

• Work closely with the Fixed Income, Equity, Derivatives and FX traders and technology development teams to administer and support trading applications and workflows across all asset classes.
• Build, manage and cultivate relationships with all internal and external trading technology stakeholders and departments, including, front office sales and trading, middle office and operations, compliance as well as external technology providers to the firm.
• Learn and improve critical business functions through the use and support of Buy Side Trading Solutions technology developed and deployed at the firm along the market making workflow, including, securities pricing, offerings, trade execution, trade capture and straight through processing to downstream systems.
• Investigate, manage and drive solutions to technological issues for our business partners to provide top tier service, timely restoration and response times for our partners.
• Manage and provide production oversight and control functions to improve stability and awareness of all changes to the trading technology environment.
• Learn and participate in the development, deployment and utilization of various monitoring systems to improve issue visibility and provide proactive high-quality support.
• Work and collaborate as part of a dynamic and fast paced global team to support an international business across all three major regions including US, EMEA and APAC.
• Support daily technology workflows through batch monitoring, client and user onboarding and administration of Buy Side Trading Solutions technology applications.
• Engage in broker conformance testing and securities maintenance, audit investigations and facilitation.
• You will have access to and be encouraged to engage in the use of cutting-edge Artificial Intelligence platforms both internally developed, and vendor provided to improve workflows and productivity.

To be successful in this role, we’re seeking the following:

• Experience, 5+ years of hands-on experience in the Production Services in a Financial Services or equivalent professional environment.
• Experience in common applications used in fixed income, FX, Futures, Derivatives and equity trading platforms such as Bloomberg (FIT, EMSX, TSOX, TOMS), TradeWeb, MarketAxess, FlexTrade, FX Connect, FXALL.
• Understanding of RFQ OTC product offering workflows.
• Fixed Income asset class product knowledge and understanding, including, Corporate Bonds, Municipal Bonds, Rates and Rates Derivatives, Mortgages, Commercial Paper, Certificates of Deposit, Futures, Swaps, FX and Equities.
• Possess good organizational skills and a keen attention to detail to anticipate any potential issues.
• High sense of urgency as it pertains to business needs, ability to multitask and work in a high input environment.
• Experience and participation in Disaster Recovery exercises.
• Experience in providing support for different technologies and platforms (Windows, Linux, Cloud, Rest Service, Webservice, MQs, Kafka etc ).
• Experience in Automation improvements (Scripting, DevOps).
• Good technical knowledge in supporting Java, .Net, Unix Shell script, Datawarehouse based applications.
• Good knowledge and working experience on automation\monitoring tools like Ansible, Selenium, Moogsoft, Thousandeye, Prometheus, etc.,
• Strong hands-on experience in UNIX and Scripting knowledge (python, shell).
• Working knowledge of SQL Databases & basic network configuration.
• Batch Monitoring & Job scheduling tools like ESP, Autosys & Control M.
• Good working experience in setting up and using monitoring tools (App D, Splunk, MoogSoft).
• Willingness to work in shifts and weekends on a rotational basis.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.