Director, Customer Success

AssistRx; Orlando (FL); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Supportive environment

Competitive pay structure

Matching 401(k) with immediate vesting

Medical, dental, vision, life, & short

Disability insurance

Job summary

AssistRx, Inc. seeks a Director of Customer Success to grow and strengthen key accounts, set service expectations, and apply deep specialty pharmacy expertise to maximize client outcomes.

You will lead a team, collaborate with sales and operations, drive onboarding, planning, and business reviews, and align customers with our platform's best practices and workflows.

Qualifications

• Bachelor's degree in sales, project management, or business administration or equivalent.
• 5-10 years of experience in a Customer Success or related role.
• Business acumen, communication proficiency, customer focus, leadership, presentation skills, problem solving/analysis, results driven, strategic thinking, technical capacity.

Responsibilities

• Develops and nurtures strategic relationships with our most valuable customers.
• Partners with internal teams to launch new and support existing clients.
• Collaborates with our technical support team to develop onboarding plans and leads for kick-off discussions.
• Ensures a seamless experience through all phases of the customer relationship.
• Deeply understands customer goals and provides strategic guidance on best practices, use cases and workflows.
• Manages assigned technical resources to execute implementation/success plans and provide customer support.
• Engages with key influencers and decision makers across the customer’s organization.
• Conducts business reviews and goal-setting meetings.
• Performs other related duties as assigned by management.
• Directly supervises employees within the department; hiring, training, and performance management.

Skills

Business acumen

Communication Proficiency

Customer Focus

Leadership

Presentation Skills

Problem Solving/Analysis

Results Driven

Strategic Thinking

Technical Capacity

Education

Bachelor's degree in sales, PM, or business administration

Job description

Director, Customer Success is responsible for growing and developing AssistRx accounts, setting up and managing service expectations, providing broad specialty pharmacy industry expertise, and building deep relationships with AssistRx customers.

Requirements

• Develops and nurtures strategic relationships with our most valuable customers. Become their trusted advisor & consultant.
• Partners with internal teams to launch new & support existing clients.
• Collaborates with our technical support team to develop onboarding plans for new customers, leads and facilitates kick-off discussions, and appropriately sets and manages expectations.
• Ensures a seamless experience through all phases of the customer relationship.
• Deeply understands customer goals and helps them meet their objectives by providing strategic guidance on our platform's best practices, use cases and organizational workflow.
• Manages assigned technical resources to execute implementation/success plan and provide customer support and all account implementation needs.
• Engages with key influencers and decision makers across different teams within the customer's organization.
• Conducts business reviews and goal-setting meetings.
• Is an expert in digital marketing trends, stay informed of data-driven marketing news, emerging technologies and competitor offerings.
• Performs other related duties as assigned by management.
• Directly supervises employees within the department.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Other skills:
  • Bachelor's degree in sales, project management, or business administration or equivalent number of years of experience
  • 5-10 years of experience in a Customer Success or related role.
  • Business Acumen.
  • Communication Proficiency.
  • Customer/Client Focus.
  • Leadership.
  • Presentation Skills.
  • Problem Solving/Analysis.
  • Results Driven.
  • Strategic Thinking.
  • Technical Capacity.

Benefits

• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire