Vice President - Patient CRM Strategy

Veeva Systems, Inc.; Pleasanton (CA); Hybrid; USD 150,000 - 300,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Flexible PTO

Retirement programs

1% charitable giving program

Job summary

Veeva Systems, Inc. is seeking a Patient CRM Strategy Lead to own the Patient CRM product suite and guide strategy, messaging, and pricing. You’ll lead senior customer discussions and drive customer success, reporting to senior leadership and shaping revenue plans.

You will influence product priorities, market positioning, and go-to-market execution while building a high-performing strategy team across a life sciences-focused SaaS portfolio.

Qualifications

• 8+ years in the Life Sciences industry.
• 3+ years developing or implementing a Patient CRM product.
• 5+ years as a market owner/practice leader.
• 5+ years as a manager of teams of 6+ people.

Responsibilities

• Advise the Patient CRM product team on capabilities and priorities.
• Create product messaging and positioning for Patient CRM.
• Develop the sales strategy for Patient CRM and direct the sales team.
• Determine Patient CRM customer pricing.
• Lead senior-level customer discussions on product and strategy.
• Own overall customer success for Patient CRM.
• Create and own the revenue plan for Patient CRM.
• Build a high-performing Patient CRM strategy team.

Skills

Life Sciences

Product strategy

Leadership

Team management

Sales strategy

Pricing strategy

Customer discussions

SaaS experience

Tools

CRM systems

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The Patient CRM Strategy Lead acts as the CEO for the Patient CRM product suite and is the market owner for the product. This role is responsible for shaping Veeva’s Patient CRM product strategy, creating the Patient CRM product messaging and positioning, determining Patient CRM customer pricing, playing a lead role in senior-level customer discussions, and overall customer success with Patient CRM. The strategy lead is also responsible for the content and structure of our customer events and information flow to the sales teams.

What You'll Do

• Advise the Veeva Patient CRM product team on product capabilities and priorities
• Create the product messaging and positioning
• Create the sales strategy for the Patient CRM product and direct the sales team to execute on that strategy
• Determine Patient CRM customer pricing
• Play a customer facing role in senior level discussions on the Patient CRM product and strategy
• Own overall customer success for Patient CRM
• Create and own the revenue plan for the Patient CRM product
• Build a high performing, collaborative Patient CRM strategy team

Requirements

• 8+ years in the Life Sciences industry
• 3+ years developing or implementing a Patient CRM product
• 5+ years as a market owner/practice leader
• 5+ years as a manager of teams of 6+ people

Nice to Have

• 5+ years of consulting experience at a major technology or consulting firm
• 3+ years in a comparable strategy role
• 5+ years experience with SaaS

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• If moving to the interview stage, our process is as follows:
  1. A conversation with the hiring manager
  2. A personality assessment
  3. A practical case exercise
  4. A final conversation with our group's Senior Leader
• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $150,000 - $300,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].