Vice President- Partner Technical Experience Lead

Next Frontier Capital; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Chase is seeking a Vice President- Partner technical Experience Lead to manage partner-facing technical implementation and post-launch support for secure, scalable integrations. You will translate requirements, collaborate with product/engineering, and drive governance-aligned delivery to minimize onboarding friction.

You will lead technical discussions with external stakeholders, create runbooks, and ensure security and compliance through all phases of implementation and operation.

Qualifications

• 5+ years as a technical liaison for external partners in integration, onboarding, or implementation.
• 5+ years supporting API- and platform-based integrations through design, build, testing, and release.
• 5+ years translating business requirements into technical requirements and delivery plans.
• 5+ years leading technical discussions with external stakeholders and internal cross-functional teams.
• 5+ years documenting technical requirements and implementation artifacts (e.g., specs, runbooks, support workflows).
• Knowledge of change management concepts for technology implementations and production support.
• Ability to communicate technical concepts clearly to technical and non-technical audiences.
• Ability to identify and elevate delivery risks, dependencies, and operational issues promptly.

Responsibilities

• Serve as the primary technical point of contact for external partners across strategy alignment, onboarding, integration delivery, and ongoing support.
• Translate partner business needs into clear technical requirements, implementation approaches, and decision points.
• Partner with product and engineering teams to align on capabilities, solution design, and delivery milestones.
• Design and support integrations using existing and new capabilities, including APIs and platform services.
• Lead partner 'tech-to-tech' working sessions to review roadmaps, implementation status, and technical issues.
• Document integration requirements, technical specifications, best practices, and operational runbooks for ongoing support.
• Identify opportunities to improve technical processes through automation, standardization, and integration patterns.
• Provide clear, audience-appropriate communication of technical concepts, risks, and trade-offs to partner stakeholders.
• Advocate for partner needs internally by sharing structured feedback, patterns, and recurring pain points.
• Support technical change management by assessing impacts, coordinating communications, and reducing implementation risk.
• Help ensure solutions meet security, performance, and compliance requirements throughout implementation and post-launch operations.

Skills

Technical liaison

API integrations

Cross-functional leadership

Requirements translation

Change management

Stakeholder communication

Risk & issue management

Security & compliance awareness

Job description

Build and strengthen technical partnerships that power customer-facing experiences. In this role, you'll guide integrations from strategy through launch and long-term support. You'll collaborate across product and engineering teams and communicate clearly with external stakeholders. Your work will help deliver stable, secure, and scalable solutions.

Job summary

As a Vice President- Partner technical Experience Lead in the Co-brand and Partner Product, you will lead partner-facing technical implementation and post-launch support to deliver reliable, secure, and scalable integrations. You collaborate with product, engineering, and business stakeholders to translate requirements into actionable plans, reduce friction during onboarding, and improve the ongoing partner technical experience. You also support change management and help ensure solutions align to governance, risk, and compliance expectations.

Job responsibilities

• Serve as the primary technical point of contact for external partners across strategy alignment, onboarding, integration delivery, and ongoing support
• Translate partner business needs into clear technical requirements, implementation approaches, and decision points
• Partner with product and engineering teams to align on capabilities, solution design, and delivery milestones
• Design and support integrations using existing and new capabilities, including APIs and platform services
• Lead partner "tech-to-tech" working sessions to review roadmaps, implementation status, and technical issues
• Document integration requirements, technical specifications, best practices, and operational runbooks for ongoing support
• Identify opportunities to improve technical processes through automation, standardization, and integration patterns
• Provide clear, audience-appropriate communication of technical concepts, risks, and trade-offs to partner stakeholders
• Advocate for partner needs internally by sharing structured feedback, patterns, and recurring pain points
• Support technical change management by assessing impacts, coordinating communications, and reducing implementation risk
• Help ensure solutions meet security, performance, and compliance requirements throughout implementation and post-launch operations

Required qualifications, capabilities and skills

• 5years+ experience serving as a technical liaison for external partners in an integration, onboarding, or implementation role
• 5 years+ experience supporting API- and platform-based integrations across design, build, testing, and release
• 5years+ experience translating business requirements into technical requirements and delivery plans
• 5years+ experience leading technical discussions with external stakeholders and internal cross-functional teams
• 5years+ experience documenting technical requirements and implementation artifacts (e.g., specifications, runbooks, support workflows)
• Knowledge of change management concepts for technology implementations and production support
• Ability to communicate technical concepts clearly to technical and non-technical audiences
• Ability to identify and elevate delivery risks, dependencies, and operational issues in a timely manner

Preferred qualifications, capabilities and skills

• 7years+ experience supporting post-launch integration maintenance, incident triage, and issue resolution with external partners
• 7years+ experience with authentication and authorization concepts commonly used in API integrations
• 7years+ experience improving technical processes through automation, standardization, or reusable integration patterns
• 7years+ experience collaborating with governance, risk, and compliance stakeholders on technology delivery
• 7years+ experience operating in a matrixed environment with multiple product and engineering teams
• Familiarity with performance and reliability considerations for partner-facing integrations

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Lead partner technical integrations, ensuring reliable onboarding, compliant delivery, and strong post-launch support.