Vice President, P&C Operations & Client Service Growth

The Misch Group; Dallas (TX); Hybrid; USD 150,000 - 210,000; Full time

Job summary

The Misch Group is seeking a seasoned P&C leader to oversee our Property & Casualty operations in Dallas. You will report to the SVP of Operations and collaborate with the P&C leadership team, driving growth and high service standards.

You will hire, train, and manage client service staff, develop training programs, streamline processes with cross-functional teams, and strengthen carrier relationships while ensuring regulatory compliance and timely renewals.

Qualifications

• Bachelor’s degree in business, insurance, risk management, or related field.
• CPCU, ARM, or CIC certifications.
• 10+ years in P&C insurance, with auto dealership or commercial lines focus.
• 5+ years of leadership in brokerage settings.
• Excellent communication and collaboration skills.
• Ability to work in office 3 days a week.

Responsibilities

• Build a cohesive, high-performing service team aligned with mission and values.
• Hire, train, and manage client service personnel.
• Create and maintain training programs for client service and sales teams.
• Foster a positive culture within the service team.
• Collaborate with Accounting, Business Analysts, HR to streamline processes.
• Assist account service team with client issues during policy period.
• Act as liaison between sales and account servicing teams.
• Improve processes with sales leadership.
• Develop and enforce SOPs and timelines.
• Manage expenses and overhead for P&C operations.

Education

Bachelor’s Degree in Business/Insurance/Risk Management

CPCU

ARM

CIC

Job description

We are currently seeking an enthusiastic and dynamic individual to join our team as we expand and grow our P&C operations. As a pivotal member of our organization, the chosen candidate will collaborate closely with key leaders, reporting to the SVP of Operations while working in tandem with the P&C leadership team. This role presents an exciting opportunity for professional growth and development.

Your duties will be to direct and lead the service team to build a top performing service platform with a principal

focus on commercial property and casualty for the automotive dealerships.

Responsibilities include, but are not limited to:

• Build a cohesive and high-performing service team aligned with our mission and values.

• Hire, train, and manage client service personnel.

• Create and maintain training programs for both the client service team and sales team.

• Foster a positive culture within the service team.

• Collaborate with internal teams (Accounting, Business Analysts, HR) to streamline internal processes and

improve efficiency.

• Assist the account service team in resolving client issues during the policy period.

• Act as a liaison between the sales team and account servicing team.

• Collaborate with sales leadership to enhance processes and efficiencies.

• Actively develop and implement policies and procedures to enhance team efficiency.

• Maintain and strengthen relationships with carriers and underwriters.

• Monitor policy expirations and ensure timely processing of renewals.

• Ensure partners receive accurate and high-quality data for quoting purposes.

• Oversee compliance with all regulatory requirements and ensure adherence to industry standards.

• Respond to client inquiries, addressing issues that escalate beyond the account service team.

• Enhance client satisfaction and service delivery through effective leadership and operational excellence.

• Provide strategic and tactical insights to maximize customer relationships and enhance service delivery.

• Develop and enforce SOPs and timelines to ensure all guidelines are met consistently.

• Manage expenses and overhead for Property & Casualty operations.

Requirements:

• Bachelor’s Degree in Business, Insurance, Risk Management, or a related field (an advanced degree like an

MBA can be a plus).

• Relevant industry certifications such as CPCU (Chartered Property Casualty Underwriter), ARM (Associate

in Risk Management), or CIC (Certified Insurance Counselor).

• 10+ years of experience in the P&C insurance industry, preferably with a focus on the auto dealership

sector or commercial lines.

• 5+ years of leadership experience in managing teams, driving strategy, and achieving growth in a

brokerage setting.

• Excellent communication and interpersonal skills.

• Ability to work collaboratively in a fast-paced environment.

• Outstanding communication and organizational skills.

• Strong leadership and interpersonal skills.

• Excellent problem-solving and conflict resolution abilities.

• Proficiency in process improvement and project management.

• Experience in client relationship management and team dynamics.

• Ability to work in office 3 days a week.