Vice President Operations

Metro One Security; New York (NY); On-site; USD 155,000 - 170,000; Full time

Benefits offered by this job

401(k) plan

Career growth opportunities

Equal Opportunity Employer

Job summary

Metro One Security seeks a Vice President of Operations to lead national retail operations. The role provides strategic direction across a complex, multi-site portfolio, overseeing execution, workforce performance, budgets, and client satisfaction to drive growth.

The ideal candidate has extensive experience managing large-scale retail operations and geographically dispersed teams. Responsibilities include setting operational standards, developing regional leaders, and partnering with clients

Qualifications

• Bachelor's degree preferred in Business, Operations Management, Retail Management, or related field.
• 10+ years of progressive operations leadership experience, including senior-level responsibility for large-scale multi-site operations.
• Strong retail operations experience in complex, high-volume, multi-location environments.
• Proven experience leading geographically dispersed operations across multiple markets or regions.
• Experience building and developing regional, district, or senior field leaders.
• Strong understanding of labor planning, staffing, service delivery, and performance metrics.
• Proven ability to manage budgets, forecasting, labor costs, productivity, and profitability.
• Experience maintaining senior-level client relationships and driving client satisfaction and retention.

Responsibilities

• Provide strategic leadership for national operations across a dispersed portfolio.
• Develop and execute national operational strategies aligned to objectives and growth.
• Drive consistent execution of standards, service expectations, and performance.
• Coach and develop regional and field leadership, fostering accountability.
• Partner with senior client leadership to strengthen relationships and satisfaction.
• Lead workforce planning, scheduling, and labor optimization for a large hourly workforce.
• Monitor performance via reporting, analytics, audits, and KPIs to improve efficiency.
• Oversee budgeting, forecasting, labor management, productivity, and cost controls.
• Set clear expectations for field leadership and ensure accountability.
• Identify trends and risks, implementing proactive scalable solutions.
• Collaborate with HR, Finance, Technology and others to support objectives.
• Provide oversight for new account implementations and strategic initiatives.
• Leverage data to improve decision-making and execution.
• Support client retention and organic growth by enhancing service and performance.

Skills

Retail operations

Leadership

Multi-site management

Budget & forecasting

Talent development

Change leadership

Education

Bachelor's degree preferred in Business or related field

Job description

Metro One Security | Onsite: New York / New Jersey

ABOUT US:

Specialized - One Force. Multiple Front Lines. One Step Ahead.

Specialized delivers integrated security solutions through a portfolio of brands powered by a unified, data-driven platform. Metro One Security provides industry-leading retail security solutions, M1 Global delivers scalable enterprise security services across diverse industries, and Aurix is our proprietary technology platform that enhances prevention, detection, operational visibility, and actionable intelligence. Together, our brands combine operational expertise, advanced technology, and strategic insight to help clients strengthen performance, reduce risk, and protect what matters most.

This role will support Metro One Security.

JOB SUMMARY:

We are seeking an accomplished and strategic Vice President of Operations to lead Metro One Security's national retail operations.

This executive leadership role will provide strategic direction and operational oversight across a complex, multi-site retail portfolio, with responsibility for operational excellence, workforce performance, financial accountability, client satisfaction, and business growth.

The ideal candidate is a proven senior operations leader with extensive experience leading large-scale retail operations, geographically dispersed teams, and high-volume workforces. This individual will combine strategic vision with operational discipline to strengthen performance, develop high-performing leaders, optimize operations, and drive consistent execution across the organization.

Retail operations experience is strongly preferred, particularly within large-scale, multi-location environments.

PREFERRED QUALIFICATIONS:

• Bachelor's degree preferred in Business, Operations Management, Retail Management, or a related field.
• 10+ years of progressive operations leadership experience, including senior-level responsibility for large-scale, multi-site or multi-regional operations.
• Strong retail operations experience preferred, particularly within complex, high-volume, multi-location environments.
• Proven experience leading geographically dispersed operations across multiple markets or regions.
• Demonstrated success leading and developing regional, district, or senior field operations leaders.
• Strong understanding of retail operations, workforce management, labor planning, staffing, service delivery, and operational performance.
• Proven experience managing large hourly workforces and driving consistent execution across multiple locations.
• Strong financial acumen with experience managing budgets, forecasting, labor costs, productivity, and overall operational financial performance.
• Demonstrated success building and maintaining senior-level client relationships and driving client satisfaction and retention.
• Experience utilizing operational reporting, analytics, performance metrics, and technology to identify trends and improve business performance.
• Strong ability to lead through change, establish operational standards, and drive accountability across geographically dispersed teams.
• Excellent executive leadership, communication, organizational, and problem-solving skills.
• Ability and willingness to travel based on business and client needs.
• Must be willing to participate in the Company's pre-employment screening process and continuously meet all applicable state, county, and municipal requirements.

KEY RESPONSIBILITIES:

• Provide strategic leadership and direction for national operations across a geographically dispersed portfolio of retail locations.
• Develop and execute national operational strategies aligned with company objectives, client expectations, financial targets, and growth priorities.
• Drive consistent execution of operational standards, service expectations, and performance objectives across all markets.
• Lead, coach, and develop regional and field operations leadership while fostering a culture of accountability, engagement, and continuous improvement.
• Partner with senior client leadership to strengthen relationships, understand evolving business needs, resolve operational challenges, and ensure a high level of client satisfaction.
• Drive workforce planning, staffing strategies, scheduling, labor optimization, and operational readiness across a large hourly workforce.
• Monitor operational performance through reporting, analytics, audits, and key performance indicators while identifying opportunities to improve efficiency and execution.
• Manage operational financial performance, including budgeting, forecasting, labor management, productivity, cost controls, and profitability.
• Establish clear performance expectations for field leadership and ensure accountability for operational, financial, workforce, and client objectives.
• Identify operational trends, performance gaps, and emerging risks while implementing proactive solutions and scalable best practices.
• Partner with Human Resources, Talent Acquisition, Finance, Technology, and other cross-functional teams to ensure operations have the resources and support required to meet business objectives.
• Provide executive oversight for new account implementations, operational transitions, expansions, and other strategic initiatives.
• Leverage technology, reporting tools, and operational data to strengthen visibility, improve decision-making, and drive consistent execution.
• Support client retention and organic growth by identifying opportunities to enhance service, improve performance, and expand existing partnerships.
• Ensure compliance with company policies, client requirements, contractual obligations, and applicable regulatory standards.

PAY & BENEFITS:

• Salary Range: $155,000-$170,000 per year
• 401(k) plan.
• Opportunities for career growth and advancement.

We are an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.