Vice President Operations

Cornerstone Resources; Groves (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Golden Triangle Federal Credit Union is seeking a hands-on Vice President of Operations to drive day-to-day effectiveness, support member experiences, and partner with the President/CEO to advance the credit union's strategic goals.

This role leads branch operations, teller and account services, reconciliations, compliance, and staff development, with accountability for internal controls and timely financial reporting.

Qualifications

• Extensive experience in credit union or financial institution operations.
• Strong leadership and coaching skills.
• Proven ability to improve processes and efficiency.
• Excellent communication and collaboration with C-suite.

Responsibilities

• Lead and optimize daily credit union and branch operations.
• Coach, train, and develop staff to build a strong team culture.
• Ensure exceptional member experiences and consistent service quality.
• Oversee teller functions, account services, cash controls, ACH, wires, cards, and ops areas.
• Support general ledger activity, reconciliations, accounts payable, and financial reporting.
• Strengthen internal controls and identify process improvements.
• Support regulatory reporting, audits, and compliance.
• Collaborate with President/CEO on priorities and initiatives.
• Step in to solve problems and serve employees and members.

Skills

Leadership

People management

Operations management

Customer experience

Compliance

Job description

Golden Triangle Federal Credit Union is looking for a hands-on, people-focused Vice President of Operations who is ready to make an impact.

This is not a sit-behind-the-desk leadership position. They're looking for someone who enjoys being involved, developing people, solving problems, serving members, and working alongside the President/CEO to help lead the credit union forward.

As a key member of the senior leadership team, the Vice President of Operations will directly impact day-to-day operations, employee development, member service, financial operations, compliance, and the credit union's overall success.

What You'll Do:

• Lead and support daily credit union and branch operations
• Coach, train, and develop employees while building a strong team culture
• Ensure an exceptional and consistent member experience
• Oversee teller functions, account services, cash controls, ACH, wires, cards, and other operational areas
• Support general ledger activity, reconciliations, accounts payable, and financial reporting
• Strengthen internal controls and identify opportunities to improve processes and efficiency
• Support regulatory reporting, audits, examinations, and ongoing compliance
• Partner directly with the President/CEO on operational priorities and initiatives
• Step in, solve problems, and be a trusted resource for employees and members

Who They're Looking For:

They’re looking for an experienced credit union or financial institution professional who understands operations, knows how to lead people, and isn’t afraid to roll up their sleeves.

The right person will be approachable, dependable, organized, and comfortable wearing multiple hats. Most importantly, we want someone who genuinely cares about their team, their members, and the community they serve.