Director of Operations

PSCU; Fort Wayne (IN); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401(k) plan

Paid time off

Professional development

Supportive team

Job summary

PSCU in Fort Wayne, IN seeks a Director of Operations to lead daily operations, enhance processes, and develop staff for exceptional member service.

Reporting to the COO, you will drive efficiency, implement improvements, and ensure regulatory compliance while partnering with departments across the organization. A proven track record in operations leadership within financial services is preferred.

Qualifications

• Minimum 5 years of progressive leadership experience in operations management.
• Experience leading teams, managing change, and improving processes.
• Strong communication, organizational, and problem-solving skills.
• Ability to analyze data and make sound business decisions.
• Proficiency with Microsoft Office and business technology applications.

Responsibilities

• Lead day-to-day operational activities to ensure efficient, high-quality service delivery.
• Develop, monitor, and improve operational processes, procedures, and performance metrics.
• Provide leadership, coaching, and accountability for operational staff and managers.
• Foster a culture of teamwork, professional development, and continuous improvement.
• Drive initiatives that improve member experience, operational efficiency, and organizational effectiveness.
• Partner with leadership to support strategic objectives and organizational growth.
• Ensure compliance with applicable regulations, policies, and internal controls.
• Work collaboratively with Compliance, Risk Management, and other departments to mitigate operational risk.
• Manage and participate in projects, technology implementations, and process improvement initiatives.
• Analyze operational performance and present recommendations to leadership.

Skills

Leadership

Change management

Communication

Data analysis

Problem solving

Process improvement

Cross-functional collaboration

Education

Bachelor's degree in Business Administration, Finance, Management, or related field

Credit union/regulated industry experience

Tools

Microsoft Office

Job description

Director of Operations

Fort Wayne, IN
Full-Time | Exempt

About Us

We are a growing, member-focused credit union committed to delivering exceptional financial services while strengthening the communities we serve. Our culture values integrity, accountability, collaboration, and continuous improvement. We are seeking an experienced and dynamic Director of Operations to help lead our operations team and drive organizational success.

Position Overview

The Director of Operations is responsible for overseeing operational functions, enhancing processes, developing staff, and ensuring exceptional service delivery throughout the organization. Reporting to the Chief Operating Officer, this leadership role partners with management to improve efficiency, support strategic initiatives, and maintain operational excellence.

What You’ll Do

• Lead day-to-day operational activities to ensure efficient, consistent, and high-quality service delivery.
• Develop, monitor, and improve operational processes, procedures, and performance metrics.
• Provide leadership, coaching, and accountability for operational staff and managers.
• Foster a culture of teamwork, professional development, and continuous improvement.
• Drive initiatives that improve member experience, operational efficiency, and organizational effectiveness.
• Partner with leadership to support strategic objectives and organizational growth.
• Ensure compliance with applicable regulations, policies, and internal controls.
• Work collaboratively with Compliance, Risk Management, and other departments to mitigate operational risk.
• Manage and participate in projects, technology implementations, and process improvement initiatives.
• Analyze operational performance and present recommendations to leadership.

Qualifications

Required:

• Minimum 5 years of progressive leadership experience in operations management.
• Demonstrated success leading teams, managing change, and improving processes.
• Strong communication, organizational, and problem-solving skills.
• Ability to analyze data and make sound business decisions.
• Proficiency with Microsoft Office and business technology applications.

Preferred:

• Experience within a credit union, financial institution, or other regulated industry.
• Bachelor's degree in Business Administration, Finance, Management, or related field.
• Experience with performance metrics, project management, and process improvement initiatives.

What We Offer

• Competitive salary
• Medical, dental, and vision insurance
• 401(k) with employer contribution
• Paid time off and paid holidays
• Professional development opportunities
• Supportive team environment
• Opportunity to make a meaningful impact on members, employees, and the community

Why Join Us?

This is an opportunity to play a key leadership role within a respected credit union dedicated to serving its members and community. The ideal candidate is a collaborative leader who enjoys developing people, improving processes, and creating operational excellence.