Vice President Operations

Mackenzie Stuart; Arizona; Hybrid; USD 180,000 - 260,000; Full time

Job summary

Mackenzie Stuart is recruiting a Vice President of Operations to lead ambulatory infusion centers across the West. This role combines strategic leadership with hands-on oversight of clinics, staffing, budgeting, and compliance to drive growth while maintaining patient-centered care.

The successful candidate will shape operational standards, optimize schedules and workflows, partner with regional managers, and build scalable processes that support rapid expansion in a high-growth healthcare

Qualifications

• Proven ability to lead multi-site healthcare operations
• Experience managing clinics and infusion centers
• Strong analytical skills for budgeting and financial performance

Responsibilities

• Lead the clinic network with strategic and hands-on oversight of operations.
• Develop, monitor, and deliver operating budgets for clinics and infusion centers.
• Partner with regional managers to identify cost and investment needs.
• PrepareROI analyses and business cases for capital and operating investments.
• Review monthly budget performance and drive cost-control initiatives.
• Oversee staffing, scheduling, onboarding, and performance management.
• Establish consistent reporting across clinics and lead regular operational reviews.
• Drive process improvements to ensure patient-centered, compliant care.

Skills

Leadership

Strategic Planning

Healthcare Operations

Budgeting & Financial Analysis

Team Development

Process Improvement

Education

Bachelor’s degree

Master’s degree (preferred)

Job description

Vice President of Operations | Ambulatory Infusion Centers | West

Work Arrangement: Hybrid, with up to 50% travel

Preferred Location: Western United States

Position Overview

Mackenzie Stuart is representing a high-growth, private equity-backed ambulatory infusion provider with a multi-state clinic network in the search for a Vice President of Operations to lead its continued expansion.

This is an opportunity to join an organization that is equally committed to exceptional patient care and a strong employee experience. The company is focused on creating compassionate, high-quality care environments while ensuring its clinical and operational teams are supported, valued, and equipped to succeed.

The Vice President of Operations will provide strategic, hands‑on leadership across the clinic network, with responsibility for operational performance, financial results, compliance, and the development of scalable processes to support continued growth.

Leading multiple Regional Operations Managers, this individual will oversee operations across patient access, nursing, provider operations, and administrative functions. They will ensure each location delivers safe, efficient, and compassionate care while fostering an engaged and accountable work environment for providers and staff.

The successful candidate will bring a thoughtful, performance-driven approach to workforce planning, operating standards, and continuous improvement, ensuring each site operates effectively and in accordance with applicable policies, regulations, and standards of care.

Key Responsibilities

• Model and reinforce the organization’s values, culture, and commitment to patient-centered care.
• Develop, oversee, and deliver operating budgets for clinics and infusion centers.
• Partner with Regional Operations Managers to identify operating expense and capital investment needs.
• Prepare ROI analyses and business cases for capital and operational investments for review by senior clinical operations leadership.
• Review monthly budget performance, identify cost‑control opportunities, and implement initiatives to improve financial outcomes.
• Assess day-to-day operations across clinic locations and identify opportunities to enhance workflows, processes, and service delivery.
• Develop, recommend, and implement policies and procedures that promote operational consistency, compliance, and efficiency.
• Lead the preparation, review, and analysis of operational and financial reports.
• Identify adverse performance trends, recommend corrective measures, and ensure results remain aligned with organizational financial plans.
• Establish and maintain a consistent cadence of daily, weekly, and monthly reporting across clinics and the wider organization.
• Participate in employee screening and interviewing processes and partner with Human Resources to support effective onboarding.
• Address employee concerns, complaints, and staff‑related matters promptly, professionally, and confidentially.
• Use KPI data to proactively assess clinic and infusion center performance.
• Develop, implement, and monitor corrective action plans in response to operational and financial performance results.
• Oversee office audits, practice reviews, and associated reporting activities.
• Facilitate regular staff meetings across assigned practices.
• Ensure appropriate staffing coverage across locations, including oversight of vacation, sick leave, and other absences.
• Establish monthly schedules for providers and staff.
• Regularly assess scheduling effectiveness, practice revenue, staff competencies, and training needs.
• Create an engaged, positive, and accountable working environment that promotes trust, recognition, loyalty, and team commitment.
• Build strong clinic leadership teams, drive operational excellence, and enhance the patient experience to support satisfaction and retention.
• Perform additional responsibilities as required.

Required Knowledge and Skills

• Strong analytical and spreadsheet skills, with the ability to interpret data, develop reports, and monitor regional financial performance.
• Proven ability to lead, motivate, and develop high‑performing teams.
• Ability to manage multiple priorities, projects, and operational issues simultaneously.
• Strong problem‑solving capability and sound decision‑making skills, particularly in high‑pressure situations.
• Working knowledge of organizational policies, goals, standards, and operating expectations.
• Excellent organizational skills, with the ability to manage significant volumes of information effectively.
• Ability to develop and present reports and presentations that clearly communicate regional performance.
• Strong customer service and conflict‑resolution skills, with a compassionate approach to patients, customers, and stakeholders.
• Self‑directed and entrepreneurial mindset, with the ability to contribute effectively within a rapidly scaling organization.

Education and Experience

• Bachelor’s degree required. Master’s degree or higher preferred. Equivalent relevant experience may be considered.
• At least 8 years of relevant multi‑site operations leadership experience within healthcare or a healthcare franchise environment, including ambulatory infusion, ambulatory surgery centers, high‑volume dental centers, or similar settings.
• Must meet U.S. employment eligibility requirements.

Preferred Qualifications

• Candidates based in the Western United States are strongly preferred, with particular preference for Utah or Arizona.
• Clinical or medical background preferred, such as nursing experience.
• Experience leading de novo growth initiatives, including opening, launching, and operationalizing new healthcare locations, is preferred.

Work Environment and Physical Requirements

• Hybrid working arrangement with up to 50% travel across assigned clinic and infusion center locations.
• Work is primarily performed in office and clinical administrative environments.
• Must be able to sit or stand for extended periods and travel frequently between multiple practice locations.