Executive Director of Operations

Duly Health and Care; Downers Grove (IL); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision benefits

Tuition Reimbursement

401(k) match

Parental leave at 100% pay

Parental leave up to 12 weeks

Life and disability insurance

Job summary

A healthcare organization is seeking an Executive Director of Operations to oversee its Ambulatory Infusion and Pharmacy Services. In this senior leadership role, you will manage strategic growth, ensure compliance, and drive financial performance in multiple locations. Ideal candidates have over 8 years of experience in healthcare operations, with a strong emphasis on infusion therapies. This full-time position is based in Downers Grove, IL, requiring frequent travel to local sites. Comprehensive benefits package included.

Qualifications

• 8–10+ years of progressive healthcare operations leadership experience.
• Strong executive presence with the ability to influence stakeholders.
• Ability to travel frequently within the metro area.
• Strong understanding of infusion therapies & pharmacy services.
• Proven experience in quality oversight, regulatory compliance, and risk management.
• Strong executive presence with the ability to influence physicians, senior leaders, and external stakeholders.
• Ability to travel frequently within the metro area.

Responsibilities

• Lead operational, strategic, and financial performance of infusion centers.
• Develop and execute growth strategies for infusion services.
• Ensure compliance with regulations and quality of care.
• Mentor operational leaders, managers, and interdisciplinary teams to achieve performance goals.
• Develop and execute growth strategies for infusion services, focusing on IVIG expansion and optimizing financial performance.
• Collaborate with external partners, payers, and clinical leadership to drive growth and high-quality patient outcomes.

Skills

Healthcare operations leadership

Infusion therapies expertise

Regulatory compliance

Strategic growth execution

Financial management

Communication

Travel willingness

Education

Bachelor’s degree or equivalent

Master's Degree preferred

Pharmacist license

Nursing license

Job description

Executive Director of Operations - Ambulatory Infusion & Pharmacy Services

• Full-Time, 40 hours per week.
• Monday - Friday; Business hours - may vary when needed.
• Location: Based in Downers Grove, IL but will be traveling to our Chicagoland locations frequently.
• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Responsibilities

The Executive Director of Operations is a senior leadership role, responsible for the operational, strategic, and financial performance of the organization’s Ambulatory Infusion Centers, Specialty Pharmacy, and Retail Pharmacy services. This key position will lead day-to-day operations, build and execute growth strategies, ensure high standards of quality and compliance, and foster strong collaboration with prescribing physicians, business partners, and executive leadership. This position plays a critical role in scaling services, particularly for infusion services with a strong emphasis on IVIG expansion, as well as optimizing performance, and aligning clinical operations with the organization’s strategic.

Operational Leadership

• Provide executive oversight of all ambulatory infusion, specialty pharmacy, and retail pharmacy operations across the portfolio.
• Lead an organization of 130+ employees in 7 Chicago metro locations, and structure for continued growth.
• Ensure efficient, scalable, and patient-centered operations across multiple sites and service lines.
• Develop and implement standardized operating procedures, workflows, and performance metrics to drive consistency and operational excellence.
• Mentor operational leaders, managers, and interdisciplinary teams to achieve performance goals.

Strategic Growth & Execution

• Develop and execute a comprehensive growth strategy for infusion services, with a primary focus on IVIG program expansion.
• Identify opportunities to expand service offerings, improve patient access, increase capacity utilization, and enhance financial performance.
• Partner with executive leadership and private equity stakeholders to support strategic initiatives, acquisitions, and integration efforts.
• Use data, analytics, and market insights to guide decision-making and measure progress against growth objectives.

Quality, Compliance & Risk Management

• Oversee quality of care across infusion and pharmacy operations, ensuring patient safety and clinical excellence.
• Ensure full compliance with all applicable federal, state, and local regulations, accreditation standards, and payer requirements (e.g., pharmacy, infusion, and healthcare regulatory bodies).
• Collaborate with compliance, legal, and clinical leadership to proactively identify and mitigate operational and regulatory risks.
• Support audits, inspections, and continuous improvement initiatives.
• Build strong, collaborative relationships with prescribing physicians across the multi-specialty practice to support alignment, growth, and high-quality patient outcomes.
• Serve as a key operational partner to clinical leaders, ensuring infusion and pharmacy services are integrated seamlessly into patient care pathways.
• Collaborate with external business partners, vendors, payers, and specialty distributors to optimize service delivery and financial performance.

Financial & Performance Management

• Collaborate with the finance team in budgeting, forecasting, and cost management for infusion and pharmacy services.
• Drive revenue growth, margin improvement, and operational efficiency in alignment with organizational expectations.
• Monitor KPIs, financial results, and operational dashboards; implement corrective actions as needed.

Qualifications

Required

• Bachelor’s degree or equivalent (8+ years) experience
• 8–10+ years of progressive healthcare operations leadership experience
• Demonstrated success leading healthcare operations and scaling services in a growth-oriented environment.
• Strong understanding of infusion therapies & pharmacy services
• Proven experience in quality oversight, regulatory compliance, and risk management.
• Strong executive presence with the ability to influence physicians, senior leaders, and external stakeholders.
• Ability to travel frequently within the metro area

Preferred

• Master's Degree, preferably in Healthcare Administration, Business Administration, or advanced clinical degree
• Pharmacist or Nursing license, active and in good standing in the state of Illinois
• Significant exposure to ambulatory infusion and/or specialty pharmacy, with emphasis on IVIG, biologics, and oncology.
• Proven experience managing multi-site operations
• Experience within a private equity–backed healthcare organization or other performance-driven environment.
• Familiarity with multi-specialty physician practice models and care integration.
• Knowledge of payer delivery models for Value Based Care, capitated contracts, and Medicare Advantage
• Clinical licensure, while not required, may be considered in compensation determination.