Vice President of Professional Services

Swooped; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

A leading company is seeking a Vice President of Professional Services to join their fully remote team. The role involves leading Professional Services teams, managing budgets, and ensuring high-quality delivery standards. Candidates should have extensive experience in Professional Services, particularly within the Salesforce ecosystem, and possess strong leadership and communication skills.

Benefits

Flexible Time Off

Medical, Dental, and Vision Insurance

401(k) with 100% employer match

Short-Term & Long-Term Disability Insurance

Term Life Insurance

Competitive Compensation

Ongoing Learning & Development

Qualifications

• 10+ years in Professional Services roles with demonstrated growth.
• 5+ years leading a Professional Services practice in the Salesforce ecosystem.
• Strong verbal, written, and client communication skills.

Responsibilities

• Build and manage team functionality and processes.
• Plan, manage, and report on Professional Services P&L.
• Cultivate relationships with strategic clients.

Skills

Leadership

Client Communication

Organizational Skills

Job description

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Our client is seeking a Vice President of Professional Services to join their rapidly growing, highly talented, and fully remote team! The VP of Professional Services will have proven experience leading Professional Services teams on a national scale and will set, align and drive delivery standards that exceed client expectations. This role leads all efforts in Delivery and Professional Services best practices.

Primary Responsibilities:

• Build and Manage team functionality, processes, and methodologies to ensure the team follows standardized procedures efficiently for all engagements
• Focus on quality standards, technical leadership, operations, people management, skills development, and executive collaboration to meet business goals and objectives
• Planning, managing, and reporting on the overall Professional Services P&L and forecasting
• Manage the overall Professional Services team budget, including hiring, training, travel, technical resources, events, etc.
• Manage team functionality, processes, methodologies and ensure the team runs efficiently for all engagements
• Develop programs and policies to meet company expectations with an emphasis on trusted advisor skills and standards in the practice
• Cultivate relationships with strategic clients, understand their industry norms and trends
• Add strategic consultative value to portfolio discussions, client engagements
• Establish and manage expectations, deliverables, and service level agreements
• Optimally map and align resources to projects/portfolios, ensuring Utilization goals are met for each Professional Services resource
• Communicate priorities, challenges, and results to the team as well as executive leadership
• Increase project and program delivery accuracy in terms of time, quality, and costs while driving improvements in overall customer satisfaction
• Ensure the team is adhering to all compliance requirements for all client engagements
• Manage team performance, set standards, goals, and objectives for the team as a unit, as well as individually

Additional Responsibilities:

• Build and sustain optimal talent levels: Identify delivery practice resource needs, including technical and capabilities/roles and experience level
• Create opportunities for team members to advance and share technical knowledge
• Act as point of escalation for technical knowledge
• Develop training and performance improvement plans to keep skills and performance up to standards
• Support and coach Delivery leaders in identifying and creating coaching moments for team members
• Scale talent capabilities to anticipate growing technical customer needs and business offerings
• Serve as a member of the Leadership team supporting Executive strategy, upholding culture, values, and mission
• Understand and drive decision support based on core business metrics and indicators
• Proactively review and set meeting cadence with the leadership team to discuss Delivery needs and performance

Requirements

• 10+ years in Professional Services roles with demonstrated growth and increasing responsibility
• 5+ years leading a Professional Services practice in the Salesforce ecosystem
• Understanding of financial metrics associated with Services Delivery (Utilization, Margin, Delivery Efficiency, etc.)
• Extensive experience with managing people, including mentoring and leadership skills
• Strong verbal, written, and client communication skills
• Ability to perform in a metrics-driven, process-based organization
• Organizational skills such as prioritization, proactive management, meeting organization, and action follow-through
• Flexible Time Off & Paid Holidays
• Medical, Dental, and Vision Insurance
• 401(k) with 100% employer match (vests immediately)
• Short-Term & Long-Term Disability Insurance (100% paid for by employer)
• Term Life Insurance (100% paid for by employer)
• Competitive Compensation, Flexible/Remote Work Environment, Ongoing Learning & Development, & Team Collaboration

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Business Development

• Industries

  Computer and Network Security and Technology, Information and Media

Referrals increase your chances of interviewing at Swooped by 2x

Get notified about new Vice President of Professional Services jobs in United States.

Performance and Technology - Senior Vice President

Senior / Vice President, Technical - Clinical Regulatory Affairs (Remote)

VP Broadband Professional Services and Program Management Office

Senior Vice President, Public Relations, Financial Services

United States $180,000.00-$240,000.00 3 days ago

VP, Head of Global Professional Services

District of Columbia, United States 1 week ago

VP of Customer Success & Service Delivery

United States $180,000.00-$200,000.00 1 month ago

Director of Professional Services & Customer Operations

Vice President National Customer Success

Global Vice President, Customer Success (Remote - Eastern USA or Ontario, Canada)

Vice President, Customer Success – Enterprise SaaS

Director, Professional Services & Training Global Operations

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.