Vice President of Product Support-Heavy Equipment

Kimmel & Associates, Inc.; Pittsburgh (Allegheny County); On-site; USD 285,000 - 300,000; Full time

Benefits offered by this job

Base salary

Annual bonus

Company vehicle

Executive leadership role

Shape product strategy

Job summary

Kimmel & Associates, Inc. is seeking a Vice President of Product Support to lead parts, service, technical training and product support sales across a multi-branch territory. Reporting to the COO, this executive will sit on the senior leadership team and oversee a substantial portion of the workforce.

The role emphasizes safety culture, Lean/Six Sigma, data-driven decisions, and collaboration with sales, IT and talent development to deliver superior customer outcomes and long-term growth.

Qualifications

• 20+ years in parts, service, and product support leadership.
• Experience with major equipment OEMs or dealers preferred.
• Track record of Lean/Six Sigma and continuous improvement.
• Strong analytical capability using data and KPIs.

Responsibilities

• Lead executive and safety culture across multiple locations.
• Oversee inventory, parts availability, and logistics.
• Direct regional service operations, field and shop work.
• Develop parts/service sales strategies to improve profitability.
• Strengthen product support in mining, quarry, and aggregates.
• Manage technical services, training, and workforce development.
• Use KPIs and financial data to drive productivity and growth.
• Collaborate with sales, IT, and talent development to align goals.
• Recruit and develop leaders across the organization.

Skills

Executive leadership

Lean Six Sigma

Data analytics

Cross-functional collaboration

People development

Strategic planning

Job description

About the Company

Our client is a well-established, values-driven heavy equipment dealer serving the southeastern United States through a multi-branch network. Representing a leading global equipment manufacturer, the organization is committed to delivering exceptional customer support while building lasting relationships with employees, customers, and the communities it serves.

The company operates with a people-first mindset grounded in five core values: Safety, Integrity, Accountability, Communication, and Collaboration. It offers an opportunity for an experienced executive to shape operations, develop future leaders, and drive continued business performance across a substantial regional footprint.

About the Position

Our client is seeking a Vice President of Product Support to lead its parts, service, technical training, and product support sales organizations across a multi-branch territory. Reporting directly to the Chief Operating Officer, this executive will serve on the senior leadership team and oversee approximately two-thirds of the company's workforce.

The Vice President will be responsible for improving operational performance, growing parts and service revenue, managing expenses, strengthening customer relationships, and developing a high-performing workforce. This leader will play a critical role in advancing the company's safety culture, operational consistency, and long-term growth strategy.

Key Responsibilities:

• Executive Leadership & Safety: Champion a company-wide safety culture, establish clear expectations, and ensure consistent accountability across all locations.
• Parts & Inventory Management: Oversee inventory planning, purchasing, logistics, distribution, and parts availability across the branch network and represented product lines.
• Service Operations:Lead regional and branch service teams responsible for field service, shop repairs, and preventive maintenance while driving service efficiency and performance.
• Sales & Customer Support: Develop parts and service sales strategies that help customers reduce equipment ownership and operating costs while improving profitability and customer satisfaction.
• Mining, Quarry & Aggregates: Strengthen product support capabilities within these key markets, helping customers improve productivity and reduce their cost per ton.
• Technical Services & Training: Oversee technical support resources, troubleshooting assistance, and technician development programs that improve workforce competency and service quality.
• Performance & Continuous Improvement: Use KPIs, financial analysis, and operational data to improve productivity, control expenses, increase profitability, and drive measurable results.
• Cross-Functional Collaboration: Partner with machine sales, rental, marketing, IT, corporate services, and talent development to align product support with broader business objectives.
• Talent Development:Recruit, coach, and develop leaders throughout the parts and service organizations, building accountability, engagement, and opportunities for career advancement.
• Strategic Planning:Collaborate with the executive team and OEM partners to establish priorities, implement operational improvements, and support long-term business growth.

Requirements

• 20+ years of progressive leadership experience in parts, service, and product support operations.
• Experience with a major equipment OEM or competitive equipment dealership preferred.
• Demonstrated success implementing Lean, Six Sigma, and continuous improvement initiatives.
• A proven track record of delivering sustained, measurable improvements in operational performance and financial results.
• Strong analytical capabilities, including experience using data and performance metrics to guide business decisions.
• Experience supporting customers across multiple industries and business sizes, with a focus on improving productivity, equipment performance, and operating costs.
• Exceptional leadership and communication skills, with the ability to influence, develop, and align teams across a multi-location organization.
• A people-first leadership approach that builds trust, promotes accountability, and earns employee commitment.
• Ability to develop and execute strategic initiatives while maintaining a strong focus on customer experience, profitability, and employee development.
• Willingness to travel regularly throughout the assigned territory, with occasional out-of-state travel for training and meetings.

Benefits

• Base salary of $285,000-$300,000
• Annual performance-based bonus
• Company vehicle
• Executive leadership opportunity with significant organizational influence
• Opportunity to shape product support strategy and performance across a multi-branch dealership
• Values-driven, people-focused work environment