Vice President of Operations

YMCA of the USA; Phoenix (AZ); On-site; USD 150,000 - 210,000; Full time

Job summary

The Valley of the Sun YMCA seeks a dynamic Vice President of Operations to provide strategic leadership and operational oversight for multiple branches while serving as Executive Director of the Southwest Valley YMCA. This executive will partner with the COO and senior leaders to advance the association's priorities, strengthen operations, and deliver exceptional member experiences.

Partnering with the COO and senior leaders, you will improve performance, ensure exceptional member experiences,

Qualifications

• Bachelor's degree in Business Administration, Nonprofit Management, Recreation Management, or related field preferred.
• Ten (10) or more years of progressively responsible leadership experience.
• Experience leading multiple branches or departments.
• Multi-site operational leadership experience preferred.
• Strong financial management and budgeting experience.
• Experience developing leaders through coaching and mentorship.
• Experience leading organizational change.
• Experience building community partnerships.
• Aquatics and program leadership experience strongly preferred.

Responsibilities

• Provide strategic leadership and operational oversight for multiple YMCA branches and assigned program areas, ensuring safe, welcoming, and high-performing Centers for Community Well-Being.
• Serve as the Executive Director of the Southwest Valley YMCA, leading all aspects of branch operations, member experience, facility management, and program delivery.
• Establish, monitor, and evaluate key performance indicators for membership, program participation, service excellence, safety, and operational effectiveness.
• Continuously assess branch operations and implement improvements that enhance efficiency, quality, innovation, and the overall member experience.
• Ensure compliance with YMCA standards, policies, risk management practices, and all applicable regulatory requirements while fostering a culture of safety and accountability.
• Expand Community Impact Through Stewardship & Partnerships by cultivating relationships with community organizations, schools, businesses, municipalities, donors, and strategic partners.
• Oversee branch financial performance through budgeting, forecasting, and stewardship of Association resources.

Skills

Leadership

Strategic planning

Multi-site ops

Financial management

Coaching & mentorship

Partnership building

Change leadership

Education

Bachelor's degree in Business Administration, Nonprofit Management, Recreation Management, or related field

Job description

At the Valley of the Sun YMCA, we are a Beacon in the Desert and serving as Centers for Community Well-Being.

Job Description

The Vice President of Operations provides strategic leadership and operational oversight for multiple YMCA branches and assigned program areas while serving as the Executive Director of the Southwest Valley YMCA.

This executive leader partners with the Chief Operating Officer and executive leadership team to implement the Association's strategic priorities, strengthen operational excellence, develop high-performing teams, and ensure exceptional member experiences. The role balances multi-site operational leadership with hands-on branch leadership, driving innovation, organizational growth, financial stewardship, and community impact.

Qualifications

• Bachelor's degree in Business Administration, Nonprofit Management, Recreation Management, or related field preferred.
• Ten (10) or more years of progressively responsible leadership experience.
• Experience leading multiple branches or departments.
• Multi-site operational leadership experience preferred.
• Strong financial management and budgeting experience.
• Experience developing leaders through coaching and mentorship.
• Experience leading organizational change.
• Experience building community partnerships.
• Aquatics and program leadership experience strongly preferred.

Essential Functions

BE WELL

Strengthen Communities Through Operational Excellence

Provide strategic leadership and operational oversight for multiple YMCA branches and assigned program areas, ensuring safe, welcoming, and high-performing Centers for Community Well-Being.

Serve as the Executive Director of the Southwest Valley YMCA, leading all aspects of branch operations, member experience, facility management, and program delivery.

Establish, monitor, and evaluate key performance indicators for membership, program participation, service excellence, safety, and operational effectiveness.

Continuously assess branch operations and implement improvements that enhance efficiency, quality, innovation, and the overall member experience.

Ensure compliance with YMCA standards, policies, risk management practices, and all applicable regulatory requirements while fostering a culture of safety and accountability.

DO GOOD

Expand Community Impact Through Stewardship & Partnerships

Serve as an ambassador for the YMCA mission by cultivating meaningful relationships with community organizations, schools, businesses, municipalities, donors, and strategic partners.

Oversee branch financial performance through responsible budgeting, forecasting, and stewardship of Association resources.

Support the success of the Association's comprehensive campaign by ensuring capital investments and facility improvements strengthen member experience and community impact.

Advance Access for All by increasing community engagement, expanding partnerships, and supporting philanthropic initiatives that remove barriers to participation.

LEAD CHANGE

Inspire People & Drive Organizational Success

Partner with the Chief Operating Officer and executive leadership team to implement the Association's strategic direction and operational priorities.

Translate the Beacon in the Desert strategic plan into measurable operational initiatives across assigned branches and departments.

Lead, coach, mentor, and develop Executive Directors, branch leaders, and operational teams to build a culture of accountability, collaboration, innovation, and continuous improvement.

Recruit, develop, and retain high-performing leaders while building succession plans that strengthen the Association's future leadership pipeline.

Foster cross-functional collaboration and organizational alignment to improve efficiency, share best practices, and achieve Association-wide goals.

Lead organizational change initiatives with confidence, helping teams successfully navigate growth, innovation, and evolving community needs.

Cause-Driven Leadership Competencies

• Strategic Thinking
• Operational Effectiveness
• Fiscal Management
• Change Leadership
• Communication & Influence
• Developing Self & Others