Vice President of Operations

Vertex Service Partners; Mesa (AZ); On-site; USD 150,000 - 170,000; Full time

Job summary

Vertex Service Partners is seeking a VP of Operations to lead a partner business with full P&L responsibility. You will drive growth, customer experience, and operational excellence while fostering a servant leadership culture.

You will oversee sales, marketing, and delivery operations, build high-performing teams, and help scale branches across markets. A track record of results, leadership, and strategic execution is essential.

Qualifications

• Experience owning P&L and driving profitability.
• Proven leadership with team development.
• Strong data-driven decision making using KPIs.
• Ability to thrive in fast-paced, changing environments.
• Results-focused with growth mindset.

Responsibilities

• Own P&L and drive revenue growth, profitability, and cash flow.
• Lead sales, marketing, and operations to achieve 20%+ annual growth.
• Expand market share and pursue tuck-in acquisitions as appropriate.
• Launch and scale new branches leveraging brand presence and infrastructure.
• Build and mentor leaders to sustain high performance.

Skills

P&L ownership

Leadership

Data-driven decisions

KPIs

Fast-paced environment

Job description

Vertex Service Partners is a home improvement services company focused on residential roofing and other exterior services across the United States. Backed by Alpine Investors, a top-decile private equity fund with $4.0 billion of committed capital, Vertex is building a best-in-class national platform. Our company is built on our core values—servant leadership, unwavering character, a growth mindset, persistence, empowerment, pace, and fun—and guided by three pillars: being the Employer of Choice, Partner of Choice, and Contractor of Choice. We offer transformative support in operations, marketing, training, talent, finance, and technology, all while preserving the autonomy of local brands.

Position Summary

This is a unique opportunity to be the VP of Operations of one of our partners, with full P&L responsibility and the chance to grow a business with the support of a proven, value-driven team. As the leader, you will be accountable for the overall performance and growth of the business. This leader will drive operational excellence and sales, ensure a world-class customer experience, and foster a culture where employees thrive.

Key Responsibilities

Business Leadership & Growth

• Full P&L accountability with responsibility for revenue growth, profitability, and cash flow.
• Champion broader sales and marketing initiatives to support delivery of 20%+ annual growth.
• Identify opportunities to expand market share, add trade lines, and pursue tuck-in acquisitions as appropriate.
• Drive growth through brownfield locations by identifying, launching, and scaling new branches within existing and new markets, leveraging established brand presence and operating infrastructure.

People & Culture

• Recruit, develop, and retain high-performing teams with a focus on employee engagement.
• Model servant leadership and create a team-first, inclusive culture.
• Coach and mentor managers and department leaders to achieve high performance and long-term retention.
• Place the right people in the right roles by assessing talent against role requirements, aligning individual strengths to business needs, and building bench strength to support growth.

Customer & Brand Excellence

• Deliver outstanding customer experience (NPS of 90+) and maintain a strong Google rating (4.8 stars+).
• Build brand recognition through consistent community engagement, partnerships, and excellent service.
• Ensure operational processes, reporting, and systems align with Vertex standards.
• Manage to gross margin targets of 40%+.
• Collaborate regularly with Vertex executive leadership and partner brand management teams.

Qualifications

Required:

• 1-3 years demonstrated experience in P&L ownership or analysis, with a focus on results and profitable growth.
• Proven ability to promote organizational changes and improve business performance.
• Strong leadership skills, with a track record of building and developing teams.
• Skilled in data-driven decision making and using KPIs to drive improvement.
• Ability to thrive in fast-paced, dynamic environments and adapt to evolving business needs.

Preferred:

• 1-3 years of leadership experience in sales, operations, or management
• Experience in the home services, construction, or related industries
• Military leadership background

Compensation

• Competitive base salary with a target range of $150,000-$170,000 plus eligibility for performance-based bonuses.
• Bonus Opportunity based on performance between 15-25%

Compensation & Benefits Disclosure

Compensation for this role may be provided as hourly pay, salary, commission, piece-rate, bonuses, incentives, or a combination of these methods, depending on the position. The “Estimate of Total Expected Annual Earnings” listed reflects our good-faith estimate of what we reasonably expect to pay for this role, based on factors such as experience, skills, candidate geographic location, state the job is located in, historical trends, and business needs. Actual earnings may vary.

Where required by law, we also provide a general description of benefits and other forms of compensation offered, which may include health insurance, retirement plans, paid time off, and other employee programs.

Estimate of total expected annual earnings:

$210,000 - $230,000 USD

Full-time employees are eligible to participate in the following benefits:

• Health, Dental, and Vision Insurance
• 401(k) with company match
• Company sponsored Life and AD