Vice President of Operations

NEXDINE, LLC; Massachusetts; Hybrid; USD 155,000 - 170,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Company-Paid Life Insurance

401(k) Savings Plan

Paid Time Off: Vacation, Holiday, Sick

EAP

Career Growth Opportunities

Employee Perks and Rewards

Job summary

NEXDINE Hospitality is seeking a Vice President of Operations to lead the organization’s overall operations in the MA, NY, NJ, and Philadelphia markets. The role carries full P&L accountability and focuses on improving efficiency, revenue, margins, and client retention.

The VP will partner with the executive team to develop strategic directions, manage a multi-site operations team, and implement innovative services and processes while maintaining strong client relations and performance

Qualifications

• Bachelor's degree, or equivalent combination of education and experience
• 7 - 10 years of operational multi-unit experience
• Minimum of 5 years' experience in management; leading a team

Responsibilities

• Develop short- and long-term operational strategies in partnership with the executive team.
• Manage all facets of the operational activity of the organization with full P&L accountability.
• Lead and manage a highly productive, motivated and driven team through strong communication, empowerment, reward and coaching techniques.
• Ensure the organization is delivering operational excellence.
• Identify innovative and creative services and solutions to expand on client's requirements, working closely with internal and external partners.
• Manage client relationships to maintain client satisfaction and account retention.
• Partner with the business leaders to drive change and implement new business processes.
• Direct staffing, training and performance evaluations to develop and control operations program.
• Negotiate or approve contracts or agreements with clients, federal or state agencies, or other organizational entities.
• Confer with leadership team and/or staff members to discuss issues, coordinate activities, or resolve problems.
• May implement corrective action plans to solve organizational or departmental problems.
• Establish departmental responsibilities and coordinate functions among departments and sites.

Skills

Leadership

Strategic Thinking

Performance Management

Communication Proficiency

Customer Focus

Project Management

Collaboration

Business Acumen

Presentation Skills

Responsibility

Education

Bachelor's degree

Job description

Who We Are: NEXDINE Hospitality's family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at www.NEXDINE.com.

Job Details Position: Vice President of Operations Location: Must be located in MA, NY, NJ, or Philadelphia Markets Hours: Full Time Salary Rate: $155,000-$170,000/yr Pay Frequency: Weekly - Direct Deposit

What We Offer You

• Health, Dental & Vision Insurance
• Company-Paid Life Insurance
• 401(k) Savings Plan
• Paid Time Off: Vacation, Holiday, Sick Time
• Employee Assistance Program (EAP)
• Career Growth Opportunities
• Various Employee Perks and Rewards

Summary The Vice President of Operations is responsible for the overall operations of the organization and is accountable for leading improvements in operational efficiency, revenue, margin, client retention and leading the operations team.

Essential Functions

• Develop short- and long-term operational strategies in partnership with the executive team.
• Manage all facets of the operational activity of the organization with full P&L accountability.
• Lead and manage a highly productive, motivated and driven team through strong communication, empowerment, reward and coaching techniques.
• Ensure the organization is delivering operational excellence.
• Identify innovative and creative services and solutions to expand on client's requirements, working closely with internal and external partners.
• Manage client relationships to maintain client satisfaction and account retention.
• Partner with the business leaders to drive change and implement new business processes.
• Direct staffing, training and performance evaluations to develop and control operations program.
• Negotiate or approve contracts or agreements with clients, federal or state agencies, or other organizational entities.
• Confer with leadership team and/or staff members to discuss issues, coordinate activities, or resolve problems.
• May implement corrective action plans to solve organizational or departmental problems.
• Establish departmental responsibilities and coordinate functions among departments and sites.
• May perform other duties and responsibilities as assigned.

Skills/Aptitude

• Leadership
• Strategic Thinking
• Performance Management
• Communication Proficiency
• Customer/Client Focus
• Project Management
• Collaboration
• Business Acumen
• Presentation Skills
• Responsibility

Responsibility

This position serves as a member in the leadership team and is responsible for the performance management and hiring of the employees within the operations department.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, televisions, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to sit, stand, walk, use hands to handle or feel; and reach with hands and arms. The position requires auditory & visual skills and the ability to follow written & oral instructions and procedures.

Travel

This position requires up to 50% travel. Out-of-area and overnight travel may be expected.

Required Education and Experience

• Bachelor's degree, or equivalent combination of education and experience
• 7 - 10 years of operational multi-unit experience
• Minimum of 5 years' experience in management; leading a team

Are you passionate about creating amazing experiences in the hospitality industry? Look no further than NEXDINE Hospitality! As a dynamic and innovative company, we take pride in delivering trusted dining, hospitality, fitness center, and facility management services to a diverse range of clients nationwide, including businesses, independent schools, higher education institutions, senior living communities, and hospitals. At NEXDINE, we believe in the power of authentic and transparent experiences, and we are dedicated to providing the best for our clients and their guests. Join our family of brands and be a part of a team that values responsiveness, creativity, and excellence. If you are driven by the desire to make a difference in the world of hospitality, explore the exciting opportunities that the NEXDINE Experience has to offer.