Vice President, Master Planned Communities

FirstService Residential; Punta Gorda (FL); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Comprehensive benefits

401k with company match

Paid holidays

Job summary

FirstService Residential seeks a Vice President, Master Planned Communities to lead all community management business efforts across the unit. The role reports to the President, Master Planned Communities and oversees property management teams, driving growth and performance with a strong culture of accountability.

The VP will build and mentor Regional Directors and Community Association Managers, cultivate relationships with Boards, and partner with BD to expand services across markets.

Qualifications

• Minimum 7 years in senior management.
• Experience in residential property management or service industries.
• Proven track record of sales and business growth.
• Experience managing P&L and budgets.

Responsibilities

• Provide overall senior leadership and strategic direction of the association management business to deliver long-term growth.
• Build, mentor, and lead a team of Regional Directors and Community Association Managers to deliver service and accountability.
• Form strong relationships with boards and properties to ensure exceptional service, satisfaction, and retention.
• Partner with business development to plan and deliver long-term growth through developers and existing communities.
• Drive financial performance and execution of the annual business plan; attract, develop, and retain high performers.

Skills

Senior leadership

P&L management

Team leadership

Change management

Client service

Relationship building

Growth & sales

Cross-functional

Tools

AEDT

Job description

Description

Vice President, Master Planned Communities

Job Overview:

TheVicePresident,Master Planned Communitieswillleadallcommunitymanagement businesseffortsinthe business unitand, have direct responsibility for leading all property management teams as well as profitably, grow the business.Reporting to the President, Master Planned Communities, the ideal candidate will have experience in building and leading a customer focused service organization with a strong culture of performance and accountability.The Vice President will be a member of the market leadership team and will be supportedandwillworkcrossfunctionallywithothersharedservice leaders such as marketing,HR, and financial services.

Your Responsibilities:

• Provideoverallseniorleadershipandstrategicdirectionofthe associationmanagementbusinesstodeliverlong-term, sustainable growth.
• Build,mentor,andleada team of Regional Directors (RDs), and through them CommunityAssociationManagers,todeliver our service culture and results-based accountability.
• FormstrongrelationshipswiththeBoardofDirectors,allassignedpropertiesinsupport ofdeliveringanexceptional level of service resulting in measurable client satisfaction and retention objectives being met.
• PartnerwithBusinessDevelopmentDirector(s)toplananddeliverlong-term,sustainablegrowthinthemarketthrough both developers and existing communities.
• Ensurethatourcompany’sancillaryservicesareunderstoodandofferedbytheRDstotheirrespectiveproperties.
• Understandandowntheannualbusinessplan.Drivefinancialperformancetoachievetargetedobjectivesandexecution of initiatives as committed to in the business plan.
• Attract,develop,andretainhighperformerswithintheorganization.EnsureHRandcommunicationprocessesarein place to actively engage with associates and manage a growing service organization.
• ActivelypromoteandrepresentFirstServiceResidentialinthemarketplacetobuildourpresenceandreputationwithin the broader community, as well as with professionals and vendors serving our industry.

Skills & Qualifications:

• Minimum of 7 years of senior management and executive leadership experience. Preferred experience within residential property management, hospitality, commercial or facilities management, real-estate services, food and beverage or other service-based industries.
• Must have proven experience in the development of and performance management of highly successful teams, with at least 5-8 direct reports for 5 or more years.
• Proven success in delivering client service across a multi-location business including associate training and team engagement.
• Proven track record in leading and delivering sales and business growth.
• Development and execution of change management initiatives with a focus on service delivery and customer service.
• At least 5 years’ experience in managing a P&L and the drivers of profitable service delivery.
• Creation and execution to a long-term and annual business plan (including financial plan “budget”).

What We Offer:

As a non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.