Senior Regional Director

FirstService Residential; Bethesda (MD); On-site; USD 150,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

Paid time off

Job summary

A leading property management company in Bethesda, MD, is seeking a Senior Regional Director to manage client relationships and operational leadership in amenity-rich communities. With a focus on driving client retention and profitability, the ideal candidate will have 5-7 years of experience in community association management or hospitality, a business degree, and strong leadership skills. The role offers a competitive salary up to $150,000 annually plus bonus and comprehensive benefits.

Qualifications

• 5 to 7 years of experience in community association management or similar fields.
• Proficient with enterprise business systems.
• Demonstrated success in senior operations or account management.

Responsibilities

• Manage client relationships and develop action plans.
• Lead initiatives across master-planned communities.
• Ensure accountability for client contracts and renewals.

Skills

Leadership

Client relationship management

Operational excellence

Critical thinking

Analytical reasoning

Education

Bachelor’s degree in business or related field

Tools

Microsoft Office

Job description

Description

Job Overview

As a Senior Regional Director, you’ll be responsible for strategically managing client relationships across master-planned, highly amenitized, resort-style communities, delivering executive-level operational leadership and strategic insight that drives client retention, profitability, and long-term portfolio growth. This role is intentionally scoped for a senior, VP-ready leader who can operate with autonomy, influence executive stakeholders, and serve as a key succession pipeline for expanded regional leadership.

A successful Regional Director demonstrates advanced leadership maturity and consistently models the culture of unparalleled customer service within FirstService Residential. This individual will oversee and scale a high-performance leadership environment that emphasizes ownership, accountability, and operational excellence across complex, amenity-rich portfolios.

The ideal candidate brings a proven ability to balance Board relations, developer transitions, financial performance, and people leadership, while developing leaders capable of supporting future growth and organizational scale.

Your Responsibilities

• Partners with executive and regional leadership to design and execute client relationship management strategies aligned to portfolio complexity, client risk profile, and long-term business objectives
• Leads relationship management initiatives across high-visibility, master-planned communities, identifying risks and opportunities while developing structured, outcome-driven action plans
• Models company culture, values, and brand promise while reinforcing executive-level standards for service delivery and leadership behavior
• Acts as a senior brand ambassador by articulating the strategic value, operational impact, and scalability of FirstService Residential’s products and services
• Serves as a trusted advisor to Boards and developer partners, providing insight-driven guidance on governance, financial stewardship, amenity operations, and long-term community planning
• Aligns operational execution with financial and strategic objectives, including developer transitions, capital improvement initiatives, reserve planning, and evolving Board priorities
• Owns portfolio-level key performance indicators including customer experience, client retention, growth, profitability, and leadership stability
• Maintains accountability for client contracts, ensuring timely renewals and sustained long-term partnerships
• Drives organic portfolio growth through strategic expansion of services, amenities, and operational solutions tailored to client needs
• Builds, develops, and retains a strong bench of leadership talent capable of managing complex communities and preparing for expanded regional responsibility
• Supports onboarding, coaching, and leadership development for senior community managers with a focus on readiness for broader scope roles
• Regularly mentors managers and leadership teams, reinforcing professionalism, accountability, resilience, and executive presence
• Holds self and leadership teams accountable for operational execution, compliance, and cross-functional collaboration to deliver measurable business outcomes

Skills & Qualifications

• Bachelor’s degree in business or related field from an accredited college or university
• 5 to 7 years of progressive leadership experience in community association management, hospitality, senior living, or complex service-based operations, preferably within master-planned or highly amenitized environments
• Demonstrated success in senior operations, account management, or executive-level client relationship leadership
• Valid state driver’s license and state-mandated vehicle insurance
• CMCA, AMS, or equivalent professional certification strongly preferred
• Strong critical thinking, analytical reasoning, judgment, and executive decision-making capabilities
• Proficiency with Microsoft Office, Outlook, Windows, and enterprise business systems
• Proven ability to manage highly sensitive and confidential information

Physical Requirements

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying, and moving objects weighing up to 25 lbs throughout the day. Must be able to climb several flights of stairs if necessary.
• Must be able to sit and stand for extended periods.
• Must communicate effectively by phone and in person with Boards, clients, and associates.
• Must have finger dexterity for typing and keyboard use.
• Must be mobile enough to move throughout offices and large community sites, including uneven terrain and extended walking distances.
• Talking and hearing occur continuously when interacting with clients, leadership, and associates.
• Must be capable of working extended hours, including evenings, weekends, and holidays as business needs require.
• Work environment may alternate between indoor, climate-controlled settings and outdoor environments with variable conditions.
• Must remain mentally alert, detail-oriented, and capable of managing multiple priorities amid interruptions and shifting demands.
• Must work effectively and professionally in high-pressure or adversarial situations inherent to executive-level property management.

What We Offer

As a full-time exempt associate, you will be eligible for a comprehensive benefits package including multiple medical plan options, dental, vision, paid time off, paid holidays, and a 401(k) with company match. Occasional travel may be required for training, portfolio oversight, and company initiatives.

A relocation package is available for the right candidate to support a move to the Bethesda, MD market.

Compensation

Up to $150,000 annually plus bonus.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.