Vice President - Master Planned Communities

FirstService Residential; Jacksonville (FL); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health plans

Dental insurance

Vision insurance

Paid holidays

Time off benefits

401k with company match

Job summary

FirstService Residential is seeking a Vice President, Master Planned Communities to lead all community management efforts within the business unit. The role reports to the President, Master Planned Communities and requires building a customer-focused service organization with a culture of performance and accountability.

The VP will head a regional leadership team, collaborate cross-functionally with shared service leaders, and build relationships with boards and developers to drive growth and

Qualifications

• Minimum of 7 years of senior management and executive leadership experience.
• Proven experience in developing and managing high-performing teams with multiple direct reports.
• Proven track record in delivering sales and business growth.
• Experience leading service delivery with a focus on customer service.
• Experience managing a P&L and driving profitable operations.

Responsibilities

• Provide overall senior leadership and strategic direction for the association management business to deliver sustainable growth.
• Build and mentor a team of Regional Directors and Community Association Managers to drive service culture and accountability.
• Develop strong relationships with Boards of Directors to ensure exceptional service and client satisfaction.
• Partner with Business Development to plan and drive long-term growth with developers and existing communities.
• Ensure ancillary services are understood and offered by Regional Directors to properties.
• Drive the annual business plan and financial performance to meet targets and execute initiatives.
• Attract and retain top performers; ensure HR and communications processes support a growing service organization.
• Promote FirstService Residential in the market to strengthen presence and reputation.

Skills

Senior leadership

Team building

Sales & growth

Change management

P&L management

Client service

Cross-functional collaboration

Job description

Description

Vice President, Master Planned Communities

Job Overview:

TheVicePresident,Master Planned Communitieswillleadallcommunitymanagement businesseffortsinthe business unitand, have direct responsibility for leading all property management teams as well as profitably, grow the business.Reporting to the President, Master Planned Communities, the ideal candidate will have experience in building and leading a customer focused service organization with a strong culture of performance and accountability.The Vice President will be a member of the market leadership team and will be supportedandwillworkcrossfunctionallywithothersharedservice leaders such as marketing,HR, and financial services.

Your Responsibilities:

• Provideoverallseniorleadershipandstrategicdirectionofthe associationmanagementbusinesstodeliverlong-term, sustainable growth.
• Build,mentor,andleada team of Regional Directors (RDs), and through them CommunityAssociationManagers,todeliver our service culture and results-based accountability.
• FormstrongrelationshipswiththeBoardofDirectors,allassignedpropertiesinsupport ofdeliveringanexceptional level of service resulting in measurable client satisfaction and retention objectives being met.
• PartnerwithBusinessDevelopmentDirector(s)toplananddeliverlong-term,sustainablegrowthinthemarketthrough both developers and existing communities.
• Ensurethatourcompany’sancillaryservicesareunderstoodandofferedbytheRDstotheirrespectiveproperties.
• Understandandowntheannualbusinessplan.Drivefinancialperformancetoachieve targettedobjectivesandexecution of initiatives as committed to in the business plan.
• Attract,develop,andretainhighperformerswithintheorganization.EnsureHRandcommunicationprocessesarein place to actively engage with associates and manage a growing service organization.
• ActivelypromoteandrepresentFirstServiceResidentialinthemarketplacetobuildourpresenceandreputationwithin the broader community, as well as with professionals and vendors serving our industry.

Skills & Qualifications:

• Minimum of 7 years of senior management and executive leadership experience. Preferred experience within residential property management, hospitality, commercial or facilities management, real-estate services, food and beverage or other service-based industries.
• Must have proven experience in the development of and performance management of highly successful teams, with at least 5-8 direct reports for 5 or more years.
• Proven success in delivering client service across a multi-location business including associate training and team engagement.
• Proven track record in leading and delivering sales and business growth.
• Development and execution of change management initiatives with a focus on service delivery and customer service.
• At least 5 years’ experience in managing a P&L and the drivers of profitable service delivery.
• Creation and execution to a long-term and annual business plan (including financial plan “budget”).

What We Offer:

As a non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time

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