Vice President, Innovation

SupportFinity™; San Francisco (CA); On-site; USD 110,000 - 115,000; Full time

Benefits offered by this job

Generous PTO

Healthcare plans

Wellness benefits

Flexible workplace policy

Job summary

SupportFinity™ in San Francisco is looking for an advanced market research expert to guide clients through their innovation journeys. The role involves managing client relationships, executing research projects, and providing insights based on complex data analysis.

The ideal candidate will demonstrate a strong understanding of consumer technology, financial service trends, and possess excellent leadership skills. Benefits include opportunities for career development and a flexible workplace policy.

Qualifications

• Strong understanding of consumer technology and financial service trends.
• Ability to craft methodology around client needs.
• Experience with concept testing and forecasting methodologies.

Responsibilities

• Manage and foster client relationships with key contacts.
• Direct client service teams to execute market research projects.
• Present insights to clients and translate complicated information.

Skills

Understanding of consumer technology

Financial service trends

Research methodologies

Client relationship management

Analytical skills

Job description

Job Description

The Innovation Service Line guides clients throughout the innovation journey as they develop and launch new or improved products and services spanning a range of verticals. We help our clients develop the initial idea for a product/service, ensure the fully articulated description of the product/service resonates with consumers, confirm that prototypes of the product/service properly deliver on consumer expectations, and finetune the full mix prior to launch. This is accomplished using best‑in‑class services, including idea screening, concept testing, product testing, price and line optimization, package testing and volumetric forecasting.

What makes this role important at Ipsos?

Pro‑active, insightful, and adaptable market research expert who demonstrates an advanced understanding of Ipsos business and their clients’ business, is focused on constant improvement, and displays leadership to their team, co‑workers and clients.

What You Can Expect To Be Doing

• Client Business / Relationship Management
• Demonstrates extensive knowledge of Ipsos Innovation & Market Strategy focused products and services (concept testing, forecasting, A&U, segmentation, shopper, insights, brand stretch & positioning), including competitive marketplace offerings, in order to identify and propose potential opportunities with existing and new clients
• Manages and fosters positive ongoing relationship with key contacts (decision making personnel) at client portfolio
• Demonstrates in depth understanding of client’s product, service and strategy and their competitive market in order to build and grow Ipsos credibility and business with client
• Anticipates future needs of clients based upon their issues in order to proactively influence Ipsos Marketing product development and delivery improvements
• Team Management and Development
• Directs client service teams (including direct involvement and support) to ensure flawless execution of all market research projects from design to delivery
• Proactively works with cross‑functional department managers and client partners to continuously improve process and ensure their understanding and expectations of current and future client needs
• Develops, manages and mentors staff to build client understanding across all disciplines to work process vs. just project orientation, strategic insight and presentation skills
• Analysis and Deliverables
• Works with Account Managers to review all proposals, questionnaire execution and presentations to ensure that they are delivering key thinking on business issues
• Presents compelling insights to client in a way that evokes confidence and expertise and translates complicated insights in an actionable way that will be relevant to a broad client audience (including research and marketing/brand)
• Revenue and Profit Management
• Contributes to and actively manages assigned revenue and profit margin

This might be the job for you if you have:

• Demonstrates a strong understanding of consumer technology and financial service trends and research methodologies that best suit these sectors
• Understands specific client’s needs in the context of the broader business issue(s) and is able to design research to address those objectives. We don’t fit clients needs into a methodology, we craft our methodology around client needs
• Can quickly learn, pitch and execute Ipsos capabilities related to concept testing, forecasting, segmentation, A&U, shopper insights, brand positioning and general research execution
• Identifies more effective ways of doing things and works with all levels of the organization to implement efficient procedures with a focus on improving profit margins
• Thinks beyond the numbers to deliver insightful and actionable findings and recommendations that concisely and directly address client issues; pulling in broader marketplace trends/tactics and background knowledge where appropriate
• Develops account plan for a specific area of business (specific clients or specific portions of large accounts) and leads the team in implementation of plan; identifies potential shortfalls and/or new opportunities and is flexible/nimble in creating and revising plan to ensure objectives are met
• Handle a dynamic and changing workload, effectively prioritizing inbound requests, delegating effectively to project teams and proactively thinking through ways in which our approach can be most efficient in helping our clients needs
• An active participant in helping project teams deliver high quality insights to clients by contributing to steps in the research process including questionnaire design, data analysis and overall reporting

In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $110,000 to $115,000. Your final base salary will be determined based on several non‑discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.

What’s In It For You

At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

Commitment to Diversity

Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world.

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.

Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.