Vice President, Innovation

Ipsos-Insight, LLC; New York; Hybrid; USD 135,000 - 150,000; Full time

Job summary

Ipsos in New York seeks a senior Client Business/Relationship Manager to lead strategic client programs, managing key contacts and driving ongoing portfolio growth. You will direct client service teams from project design through delivery, and develop staff to broaden cross-disciplinary understanding and strategic insight.

You will articulate findings to clients, anticipate future needs, and help shape Ipsos capabilities across concept testing, forecasting, segmentation, A&U, shopper

Qualifications

• Deep knowledge of Ipsos Innovation & Market Strategy products and services to identify opportunities.
• Ability to manage and grow client relationships with decision-makers.
• Strong leadership to mentor staff and align cross-functional teams.
• Experience presenting insights and translating findings into actionable recommendations.

Responsibilities

• Lead client service teams to ensure flawless project execution from design to delivery.
• Review proposals, questionnaires, and presentations to ensure business impact.
• Present compelling insights to clients in actionable terms.
• Develop account plans and track revenue and profitability.
• Prioritize workloads and drive process improvements across departments.

Skills

Client relationship management

Team leadership

Strategic insight

Proposal review & presentation

Revenue & profit management

Job description

What you can expect to be doing:

Client Business/Relationship Management

Demonstrates extensive knowledge of Ipsos Innovation & Market Strategy focused products and services (concept testing, forecasting, A&U, segmentation, shopper, insights, brand stretch & positioning), including competitive marketplace offerings, in order to identify and propose potential opportunities with existing and new clients.

Manages and fosters a positive ongoing relationship with key contacts (decision-making personnel) at client portfolio.

Demonstrates in depth understanding of client's product, service and strategy and their competitive market in order to build and grow Ipsos credibility and business with client.

Anticipates future needs of clients based upon their issues in order to proactively influence Ipsos Marketing product development and delivery improvements.

Team Management and Development

Directs client service teams (including direct involvement and support) to ensure flawless execution of all market research projects from design to delivery.

Proactively works with cross-functional department managers and client partners to continuously improve process and ensure their understanding and expectations of current and future client needs.

Develops, manages and mentors staff to build client understanding across all disciplines to work process vs. just project orientation, strategic insight and presentation skills.

Analysis and Deliverables

Works with Account Managers to review all proposals, questionnaire execution and presentations to ensure that they are delivering key thinking on business issues.

Presents compelling insights to client in a way that evokes confidence and expertise and translates complicated insights in an actionable way that will be relevant to a broad client audience (including research and marketing/brand).

Revenue and Profit Management

Contributes to and actively manages assigned revenue and profit margin.

This might be the job for you if you have:

Demonstrates a strong understanding of consumer technology and financial service trends and research methodologies that best suit these sectors.

Understands specific client's needs in the context of the broader business issue(s) and is able to design research to address those objectives. We don't fit clients needs into a methodology, we craft our methodology around client needs.

Can quickly learn, pitch and execute Ipsos capabilities related to concept testing, forecasting, segmentation, A&U, shopper insights, brand positioning and general research execution.

Identifies more effective ways of doing things and works with all levels of the organization to implement efficient procedures with a focus on improving profit margins.

Thinks beyond the numbers to deliver insightful and actionable findings and recommendations that concisely and directly address client issues; pulling in broader marketplace trends/tactics and background knowledge where appropriate.

Develops account plan for a specific area of business (specific clients or specific portions of large accounts) and leads the team in implementation of plan; identifies potential shortfalls and/or new opportunities and is flexible/nimble in creating and revising plan to ensure objectives are met.

Handle a dynamic and changing workload, effectively prioritizing inbound requests, delegating effectively to project teams and proactively thinking through ways in which our approach can be most efficient in helping our clients needs.

An active participant in helping project teams deliver high quality insights to clients by contributing to steps in the research process including: questionnaire design, data analysis and overall reporting.

If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you're applying to.

In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $135,000 to $150,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.

What's in it for you:

At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

To find out more about all the great reasons to work at Ipsos, how we're making an impact around the world, and more about our benefits and employee programs, please visit: Why Work at Ipsos | US.

Commitment to Diversity

Ipsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data—they are the essence of who we are and what we do.

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.

Ipsos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.