Vice President, Innovation

Ipsos in US; Chicago (IL); On-site; USD 135,000 - 150,000; Full time

Benefits offered by this job

Generous PTO

Healthcare plans

Wellness benefits

Job summary

Ipsos in US is seeking a seasoned Client Business/Relationship Manager in Chicago, IL. This role focuses on deep client knowledge of Ipsos Innovation & Market Strategy offerings, including concept testing, forecasting, segmentation, and shopper insights, to identify opportunities and grow business with existing clients.

You will lead client service teams, anticipate client needs, and collaborate with multiple departments to ensure flawless project execution and strong profitability.

Qualifications

• Experience building and growing client relationships in market research.
• Ability to translate client needs into actionable research strategies.
• Strong presentation and collaboration skills.

Responsibilities

• Maintain and grow key client relationships across the portfolio.
• Direct client service teams to ensure flawless research project execution.
• Collaborate with cross-functional colleagues to align on client needs and deliver insights.
• Contribute to revenue and profit management for assigned accounts.

Skills

Client relationship management

Strategic thinking

Team leadership

Market research

Job description

Client Business/Relationship Management

Demonstrates extensive knowledge of Ipsos Innovation & Market Strategy focused products and services (concept testing, forecasting, A&U, segmentation, shopper, insights, brand stretch & positioning), including competitive marketplace offerings, in order to identify and propose potential opportunities with existing and new clients.

Manages and fosters positive ongoing relationship with key contacts (decision making personnel) at client portfolio.

Demonstrates in depth understanding of client’s product, service and strategy and their competitive market in order to build and grow Ipsos credibility and business with client.

Anticipates future needs of clients based upon their issues in order to proactively influence Ipsos Marketing product development and delivery improvements.

Team Management and Development

Directs client service teams (including direct involvement and support) to ensure flawless execution of all market research projects from design to delivery.

Proactively works with cross‑functional department managers and client partners to continuously improve process and ensure their understanding and expectations of current and future client needs.

Develops, manages and mentors staff to build client understanding across all disciplines to work process vs. just project orientation, strategic insight and presentation skills.

Analysis and Deliverables

Works with Account Managers to review all proposals, questionnaire execution and presentations to ensure that they are delivering key thinking on business issues.

Presents compelling insights to client in a way that evokes confidence and expertise and translates complicated insights in an actionable way that will be relevant to a broad client audience (including research and marketing/brand).

Revenue and Profit Management

Contributes to and actively manages assigned revenue and profit margin.

This might be the job for you if you have:

• Demonstrates a strong understanding of consumer technology and financial service trends and research methodologies that best suit these sectors.
• Understands specific client’s needs in the context of the broader business issue(s) and is able to design research to address those objectives. We don’t fit clients needs into a methodology, we craft our methodology around client needs.
• Can quickly learn, pitch and execute Ipsos capabilities related to concept testing, forecasting, segmentation, A&U, shopper insights, brand positioning and general research execution.
• Identifies more effective ways of doing things and works with all levels of the organization to implement efficient procedures with a focus on improving profit margins.
• Thinks beyond the numbers to deliver insightful and actionable findings and recommendations that concisely and directly address client issues; pulling in broader marketplace trends/tactics and background knowledge where appropriate.
• Develops account plan for a specific area of business (specific clients or specific portions of large accounts) and leads the team in implementation of plan; identifies potential shortfalls and/or new opportunities and is flexible/nimble in creating and revising plan to ensure objectives are met.
• Handle a dynamic and changing workload, effectively prioritizing inbound requests, delegating effectively to project teams and proactively thinking through ways in which our approach can be most efficient in helping our clients needs.
• An active participant in helping project teams deliver high quality insights to clients by contributing to steps in the research process including: questionnaire design, data analysis and overall reporting.

What’s In It For You

At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

Benefits

To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit: Why Work at Ipsos | US.

In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $135,000 to $150,000. Your final base salary will be determined based on several non‑discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!

Commitment to Diversity

Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do.

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.

Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or any other protected class and will not be discriminated against on the basis of disability.

About Us

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full‑service research organization for four consecutive years. With over 75 different data‑driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject‑matter experts from around the world, combining thematic and technical experts to deliver top‑quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!

About The Team

The Innovation Service Line guides clients throughout the innovation journey as they develop and launch new or improved products and services spanning a range of verticals. We help our clients develop the initial idea for a product/​service, ensure the fully‑articulated description of the product/​service resonates with consumers, confirm that prototypes of the product/​service properly deliver on consumer expectations, and fine‑tune the full mix prior to launch. This is accomplished using best‑in‑class services, including idea screening, concept testing, product testing, price and line optimization, package testing and volumetric forecasting.