Vice President Hotel Operations

Anglo-Eastern Ship Management; Miami (FL); On-site; USD 180,000 - 250,000; Full time

Job summary

Anglo-Eastern Ship Management seeks a Vice President of Hotel Operations to spearhead the fleet’s on-board hotel services and performance against KPIs and charter agreements. You will collaborate with senior leadership to ensure exceptional guest experiences, adherence to ISO 9001:2008 and MLC 2006, and ongoing talent development of Hotel Directors.

The role requires strategic leadership, multi-site oversight, and flexibility for worldwide travel to manage shipboard operations and training

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Experience leading hotel operations in cruise/hospitality sectors.
• Ability to travel worldwide as required by the role.

Responsibilities

• Lead hotel operations and ensure charter contract compliance.
• Drive guest and charterer satisfaction while managing KPIs.
• Oversee housekeeping, F&B, reception, and OBR revenue.
• Coach and develop shipboard Hotel Directors.

Skills

Leadership

Communication

Strategic planning

Travel flexibility

People management

Education

Bachelor's degree in Hospitality Management or related field

MBA (preferred)

Tools

MS Office

CRM systems

Job description

The Vice President, Hotel Operations is responsible for the overall leadership and performance of the fleet by following company’s established ratings and financial key performance indicators (KPI’s). The Vice President, Hotel Operations is also responsible for the implementation and execution of Company’s Charter agreements. The position works closely with the Director of Culinary Operations, Director Hotel Operations Support, Manager of Procurement & Logistics, and Vice President of Finance to manage the onboard hotel product offering. This position provides day-to-day management direction, coaching and support to all Hotel Directors to ensure efficient execution of charter’s service agreements. All Hotel Directors report to this position.

Roles Accountabilities

• Guest satisfaction
• Charterer / Operator Service Satisfaction
• Cost
• Onboard Revenue Internal and external audit compliance and regulatory inspections
• Crew Satisfaction & Development

Roles and Responsibilities

• Ensure operational performance is maintained in accordance with charter client contract specifications
• Develop, update, interpret and ensure compliance with AE Leisure policies, procedures and guidelines to maintain consistency in shipboard operations
• Ensure hotel operations compliance and benchmark with ISO 9001:2008
• Ensure that adherence to MLC 2006 is maintained
• Talent development and succession planning
• Manages, leads and coaches all shipboard Hotel Directors
• Direct responsible for housekeeping department, F&B department, reception area and OBR revenue
• Develop and implement programs and procedures, assuring compliance with USPH standards. Establish training programs and internal inspection procedures
• Coordinate with Manager of Purchasing and Logistics to ensure all specifications for food beverages and consumables are continuously updated
• Audits the execution of charter contracts at the beginning of the season for adherence to the terms
• Responsible for the start-up and close-down of every season
• Brings to the attention of the President & CEO, any unresolved operational matters that require upper management involvement and decisions
• Performs any other duties as assigned by the President & CEO. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management

• Minimum of 7 to 10 years of relevant experience in the cruise/hospitality industry
• Prior multi-site/multi-cruise ship experience in the hospitality/cruise industry is highly preferred
• Customer (passenger) service skills; must be able to deal personally and professionally with diverse groups of people
• Excellent verbal and written communication skills
• Prioritization skills, task completion and follow-though required with multiple projects concurrently
• Management, leadership and team building skills required
• Flexibility and adaptability; must be able to work weekends, holiday, and extended/evening hours if necessary to the operations
• Needs to be available and flexible to travel on a worldwide basis
• Ability to lead teams in dynamic environment with a positive and productive manner by inspiring and developing individuals and effectively managing processes
• Intermediate computer software skills required
• Bachelor’s degree in Hospitality Management, Business Administration or related field from an accredited college or university or the international equivalent (Preferred), or "on the job" progressive experience

The ideal candidate will possess a solid foundation of the responsibilities/qualifications required in the role. In addition, they will exemplify Anglo-Eastern's values, be a team player and exhibit passion for making a meaningful impact. The right behaviours can often outweigh a specific skill set or experience and we are committed to developing and providing the right training, coaching and experiences for candidates to be successful.

We aim to provide a dynamic, inclusive, and rewarding work environment where your ideas are valued, your professional growth is nurtured, and you are able contribute to shaping the future of the maritime industry and keeping the world connected. This meaningful and rewarding role provides:

• A unique opportunity to work with a global company with a family feel, who is a recognized leader in ship management

• Development and mentorship to support your professional aspirations
• A culture of professional excellence, employee care, well-being and fun
• A competitive compensation and benefits package

We believe in the potential of our team members and are dedicated to fostering careers, not just jobs.