Vice President, Hotel Operations

Aman at Sea; Plantation (FL); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Exceptional benefits

Opportunities for professional growth

Job summary

An exclusive ultra-luxury brand is seeking a Vice President, Hospitality to lead the onboard experience at sea. This role involves translating high service standards into maritime operations, requiring over 10 years of luxury cruise or hospitality leadership experience. The ideal candidate will excel in cross-functional collaboration and training diverse teams, contributing to a new benchmark in luxury at sea.

Qualifications

• 10+ years of leadership experience in luxury cruise/hospitality.
• Prior food and beverage experience preferred.
• Ability to manage multiple priorities under pressure.

Responsibilities

• Translate AMAN experience into an onboard environment.
• Develop departmental operating manuals and procedures.
• Ensure hotel crew are adequately trained.

Skills

Leadership

Financial analysis

Hospitality management

Cross-functional collaboration

Training and development

Education

Bachelor’s degree in hospitality management or related

Tools

Corporate and shipboard technology

Job description

Join us at Aman at Sea in the Vice President, Hospitality role.

Join our corporate team at Aman at Sea, where the legacy of Aman enters a new chapter. For over three decades, Aman has created serene sanctuaries that redefine luxury. With the debut of Amangati, our first luxury motor yacht, we extend this philosophy beyond land ushering in a new era of elegance and refinement at sea.

Our shoreside team is composed of industry leaders united by a shared vision: to deliver exceptional experiences and set new standards of excellence in ultra‑luxury. If you thrive in a world defined by sophistication and are passionate about delivering seamless service at the highest level, we invite you to join us on this remarkable journey.

Role

As a key member of the leadership team, the Vice President, Hospitality will play a pivotal role in translating the exceptional AMAN product, service, and brand standards into an ocean‑going yachting experience of the absolute highest standard. This role requires exceptional collaboration and partnership with the AMAN brand, product, and operations teams and will take direction from those teams in defining the onboard experience. The leader must possess high EQ and be a core contributor to our great culture. Most importantly, this position ensures that the AMAN product, service, and brand standards can be delivered while maintaining all maritime rules, regulations, law, and best practices.

Responsibilities

• Gain a deep understanding of the expected AMAN experience and translate that experience into an onboard environment.
• Develop and maintain departmental operating manuals, policies, and standard operating procedures (SOPs) in collaboration with relevant stakeholders.
• Develop job descriptions for all Hotel Department shipboard roles and ensure deep involvement with AMAN, ILO and labor compliance while determining schedules and rotations.
• Support the execution of operational initiatives, product enhancements, and service improvement programs.
• Create departmental budgets for newbuild, first fit, and operations.
• Provide data analysis and research to support financial planning, budgeting, and performance reviews.
• Develop dashboards, metrics, and key performance indicators to track operational outcomes.
• Conduct competitive and market analysis to inform business planning and operational improvements.
• Prepare presentations, reports, and briefing materials.
• Maintain department documentation, including agendas, action logs, and electronic filing systems.
• Closely support and work with procurement for product specification and logistics needs.
• Closely support and work with the IT leadership for onboard and corporate systems.
• Closely support and work with commercial leadership.
• Determine the most suitable structure for the hotel team, together with AMAN and the technical services provider.
• Establish process for and ensure that all hotel crew are adequately trained.
• Work closely with our Technical Services and Crewing Agent for all shipboard needs and functions.
• Collaborate closely with the Marine leadership to determine and document all safety protocols and procedures relevant to the hotel department.
• Act as lead for USPHS, ADA, NLV, HACCP and all other critical procedures related to the hotel department.
• Collaborate cross‑functionally with external partners to ensure seamless coordination of initiatives.

Requirements

• Bachelor’s degree in hospitality management, Business Administration, or related experience.
• Minimum of 10 years’ leadership experience in luxury cruise/hospitality.
• Prior food and beverage experience preferred.
• Proven experience in designing and delivering training and development programs for multicultural and multinational teams.
• Proficient in all corporate and shipboard technology required to manage the department.
• Demonstrated ability to manage multiple priorities and work effectively under pressure.
• Prior experience supporting multiple brand(s) or ownership groups preferred.

Benefits

Joining Aman at Sea means becoming part of one of the world’s most exclusive ultra‑luxury brands. We offer competitive compensation, exceptional benefits, and opportunities for professional growth, along with the chance to play a key role in shaping a new standard in ultra‑luxury at sea.

Additional Information

• Seniority level: Executive
• Employment type: Full‑time
• Job function: Management
• Industries: Hospitality and Maritime Transportation